Produce Department Supervisor

POSITION SUMMARY

- The Produce Department Leader is responsible for all aspects of the department's operations, including maximizing sales and profits, optimizing staffing, working with HQMD, merchandise management, cleanliness of the work area and shop floor, and inventory efficiency.
- To achieve the department's budget, Produce Department Leader oversees the cost-effective use of human resources as the company's assets, as well as goods, supplies, and equipment.
- The Produce Department Leader ensures that the entire store is always providing customers with a pleasant time and place through the best possible service and a safe and secure store, based on the corporate principle of "The Customer Matters Most". ESSENTIAL DUTIES (responsibilities include, but are not limited to)
Produce Department Leader oversees budgets in discussing with Store Manager, Assistant Store Manager, HQMD, etc. To achieve the budget, s/he will actively lead the team regarding internal policies, departmental revenues, expenses, customer satisfaction, inventory, and employee morale.

Customer Service:
• Establish the expectation of providing the highest level of personal conduct and customer service
• Greets and interacts with customers in a courteous and professional manner
• Observe customers and listen to their voices and thoughts to implement plans to improve customer service and satisfaction
• Provide comfortable and enjoyable place for customers
• Communicate effectively and in a friendly manner to solve problems with customers' requests and service complaints with a calm and listening attitude
Personnel Management:
• Communicate with all the staffs at the store frequently on each working shift, and provide reassurance and motivate them
• Supervise all employees training status, including Assistant Department Leader and Associates
• Train, coach, and develop department members on new policies, procedures, and product knowledge
• Prepares Performance Evaluations and counseling notices as required for direct reports
• Creates and reviews department associates’ timesheets for accuracy of hours, overtime, PSL, Holiday, PTO requests
• Conducts weekly meetings with staff to communicate relevant information from meetings, sales flyers and upcoming promotions
• Hold regular meetings with employees to share HQMD policies, store policies, etc.
• Performs Corrective Actions with Store Manager as needed following established policies
Product Management:
• Supervise all the products are kept clean and in good condition
• Ensures that products are handled, stocked, rotated, and merchandised
• Analyze products trends such as sales, gross profit, unit price, and quantity
• Reviews appropriate pricing of products and effective POPs and other promotional materials
• Organizes and stocks properly per store’s layouts, planograms and HQMD measures
• Ability to use and teach all equipment and devices in the department
• Practice and teach weighing, pricing, labeling, organizing, and rotating products according to company standards
• Check the temperature of products to ensure freshness and quality

JOB DESCRIPTION

Job Description – Produce Section Leader Page 2 of 4
• Report out-of-stocks and price discrepancies to Store Manager and Assistant Store Manager for resolution of the problem
• Monitor and maintain inventory levels to avoid over/under stocking problems
• Practice and teach ordering of products, trays, etc.
• Checks product temperature frequently for damage or quality defects and follow established return procedures
• Locate short lead time or low-quality items and record and dispose of them according to established procedures
• Prepare reports on discards, losses, deficiencies, shoplifting, etc. and report to Store Manager and Assistant Store Manager
• Promptly finalize POs and share with Store Manager, Assistant Store Manager and accounting team
• Track product information and prepare inventory reports for submission to Store Manager and Assistant Store Manager
• Prepare for the monthly physical inventory, and report to Store Manager and Assistant Store Manager for finalization
• Maintain good communication with store management, employees, and suppliers/vendors
• Attend department and all store meetings as assigned or as needed
Equipment and Facility:
• Ensure that all furniture, fixtures, and store operating facilities are company’s assets and that they are used and stored in optimal conditions
• Ensure that store work areas, food preparation areas, storage areas, etc. are organized, kept clean, and operated in accordance with company policies
Cost Management:
• Ensure that all expenses are being used to improve customer and employee satisfaction, and check their use regularly
• Always consider the cost-benefit ratio of expenses and foresees the operation, and get an approval from upper management depending on the amount
Operation and Maintenance:
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention
• In cooperation with the Store Manager, manage store operations, including opening/closing store
• Ensure the comfortable space around the department area, optimal management of refrigerators, freezers, and warehouses, and check facilities are maintained appropriately and kept in accordance with company’s policy
• Regularly check and analyze our competitors to improve our own store
• Works various shifts, days or nights as assigned by Store Manager/Assistant Store Manager in accordance with the Company’s business needs
• Other tasks as assigned by Store Manager / Assistant Store Manager / Division Manager

ADDITIONAL DUTIES

Cross Training:
As a member of the company, s/he exemplifies teamwork and is open to and willing to be trained and step in when needed in all similar skilled areas for filling and development opportunities and is willing to be trained and step in when needed. This position will require you to perform additional tasks to assist overall store operations, up to and not limited to, cashier duties, ordering supplies, etc
Safety, Loss Prevention and Procedural Compliance:
• Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel
• Follow safety practices such as: washing hands, using a pair of gloves, wearing a clean uniform per shift, no jewelry to be worn at any time, wear hair covering, trim and clean fingernails often
• Under the direction of immediate supervisor, administers IIPP Procedures, Safety Program and Procedures

• Other job related tasks as instructed by supervisors

JOB DESCRIPTION

Job Description – Produce Section Leader Page 3 of 4
• Assists immediate supervisor in Loss Prevention in curbing internal and external theft
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention
• Complies with all Health Compliance and Produce Regulations
• Complies with all OSHA requirements