SSD Store Support Associate Customer Service

The Customer Service Associate is responsible for general questions from customers involving pricing, returns and location of merchandise. In addition, this position is responsible for the processing of customer purchases. This individual must be able to assist customers in the payment of their purchases using any number of transaction options (i.e. Cash, credit or debit cards, checks or other forms of payment.) This is not a supervisory position.

Customer Service:
• Providing premier customer service, including greeting them and responding to questions to all customers and staff
• Responds quickly and in a friendly manner to customer inquiries and complaints
• Engaging in suggestive selling and other sales techniques
• Ability to bag merchandise
• Assists in returning shopping carts and baskets to designated areas
• Reports all irregular issues and problems to the Store Manager for solutions
• Exceeds Customer Service Department’s sales goals assigned through the efficient execution of Company policies and procedures

Cashiering:
• Opens & closes assigned cash registers
• Counts opening and closing cash and other transactions for assigned register
• Scans merchandise purchased
• Checks customers’ coupons and applies to purchases
• Checks coupons for expiration dates and validity
• Checks IDs for tobacco and alcohol transactions
• Processes purchases quickly and efficiently
• Process returns and credits customers utilizing the Company’s return policy procedures
• Conducts transactions professionally
• Works various shifts, days or nights as assigned by Store Manager in accordance with the Company’s business needs

Stocking:
• Organizes and stocks Customer Service display areas per store’s layouts, planograms and standards
• Setting up and maintaining the condition of the Customer Service Section according to company standards
• Ensures Customer Service register area is handled, stocked, rotated and merchandised
• Proactively supports any promotional activity within the store and contributes to an effective working environment
• Breaking down pallets, separating Customer Service products for sales floor, cooler and/or back room prep area
• Maintains a well-organized area
• Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily
• Maintains good communication with store management, associates
• Serves as a back-up in other departments as needed
• Attends department and all store meetings, as assigned or needed

Inventory:
• Notifies immediate supervisor of out of stock products
• Notifies immediate supervisor of price discrepancies
• Must be knowledgeable of merchandise placement and location

Department Maintenance:
• Verifying ads, hanging current sale signs, and removing out-of-date sale signs
• Ensures proper pricing and signing of products
• Maintains cleanliness of work area, storage area, and selling floor
• Ensures a safe and secure work environment

• Up to 20% discount at all Tokyo Central stores

•  Up to $700 Tokyo Central store gift certificates for all new hire hourly employees (tax deductible) 

•  Paid Sick Leave 

• May qualify for health benefits – Including medical, dental, vision

• 401K with company contributions (after 1 year)

ADDITIONAL DUTIES
Cross Training:
As a member of the company, s/he exemplifies teamwork and is open to and willing to be trained and step in when needed in all similar skilled areas for filling and development opportunities.
Safety, Loss Prevention and Procedural Compliance:
• Follows Company guidelines for managing confidential information, customer satisfaction and working with store personnel
• Follow safety practices such as: washing hands, wearing a clean uniform per shift, trim and clean fingernails
• Under the direction of immediate supervisor, administers IIPP Procedures, Safety Program and Procedures
• Assists immediate supervisor in Loss Prevention in curbing internal and external theft
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention
• Complies with all Health Compliance and Food Regulations
• Complies with all OSHA requirements
QUALIFICATIONS
The required qualifications are as follows:
• Able to deliver friendly, courteous, prompt customer service
• Able to read, write, and do simple math problems
• Able to interpret, understand and follow instructions
• Ability to effectively communicate and respond to questions from the general public and management
• Ability to interact with all levels of management
EDUCATION
• High School diploma or GED preferred
• No experience required, but prefer a minimum of 1-3 years of work experience in a similar work environment
• Customer service experience in a similar or comparable work environment, strong work ethic supported by a pleasant and positive attitude of “can do” success
WORKING CONDITIONS
A Customer Service Store Associate may be exposed to various temperature changes and work environments. Ability to stand for long period. Work includes eye-hand coordination, repetitive arm and hand movements, along with frequent interaction with customers and other associates. Noise level is moderate to loud.
SKILLS & PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to frequently reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 100 lbs. with a lifting aid. And up to 20 lbs. without aid. Ability to push and pull fully loaded hand trucks.
• Ability to stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently. Manual dexterity and good eye-hand coordination are necessary. Must be able to operate related equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks and hand trucks.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic math, weights and measures. Ability to learn section policies and procedures.
• Exposure to potential hazards exists with respect to equipment and work aides necessary to perform job duties. Hands are in frequent contact with water and various fruits and vegetables while performing job duties.

• Other job related tasks which are assigned by the supervisor and/or manager

The above statements are intended to describe the general nature of work performed by employees assigned to this job. It is understood that no job description can fully include all responsibilities of the job, nor can it adequately express the attributes and expectation in being a Marukai leader. Further, based upon changing needs of the department and store, the Store Manager or designate can and will add responsibilities or tasks as needed. If a permanent change, the Store Manager will work with HR and update the job description in a reasonable time. All employees must comply with Company, Division, and Store policies. Procedures and applicable laws. The responsibilities, duties, and skills required of personnel may vary within each store and from store to store. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.