Collections Specialist

Position Overview: As a key member of the finance team, the Collections Specialist will work closely with Client Executives, clients, and internal departments to ensure accurate and efficient collection of payments, contributing to the company’s financial health. Reporting to the Finance Operations Manager, the Collections Specialist handles essential tasks, including reviewing aging report, collecting outstanding payments, communicating with facilities to ensure prompt payment, and reviewing clients’ payment history for future placement discussions.

Key Responsibilities:

• Review and analyze aging reports to identify overdue accounts.
• Initiate contact with clients via phone, email, and mail to collect outstanding payments.
• Follow up on past-due invoices and work with clients to resolve payment issues.
• Negotiate payment plans when necessary and ensure adherence to agreed-upon terms.
• Maintain professional and courteous communication with clients while addressing payment discrepancies and billing inquiries.
• Investigate and resolve any discrepancies or disputes that delay payment.
• Collaborate with Client Executives and the billing department to reconcile accounts and resolve invoicing issues.
• Escalate unresolved accounts appropriately, ensuring compliance with company policies and procedures.
• Maintain accurate and up-to-date records of all collection efforts and communications.
• Prepare and submit regular status reports on collection activities and outstanding accounts.
• Ensure compliance with applicable regulations and company policies related to collections.
• Stay informed of industry trends and best practices in healthcare staffing collections.
• Other job-related duties as assigned

Qualifications:

• 2 years of experience in collections, accounts receivable, or a similar role, preferably in the healthcare or staffing industry.
• Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
• Experience with accounting or collections software (e.g., QuickBooks, NetSuite, or other accounting systems) and CRM systems (e.g., Bullhorn, Salesforce, or other systems).
• Strong attention to detail and accuracy in managing financial records.
• Excellent verbal and written communication skills with the ability to negotiate effectively.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• The role requires the ability to handle sensitive information with confidentiality.