Demo

Customer Service Representative

Marvel Refrigeration
MI Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Job Type

Full-time

Description

Now Hiring CUSTOMER SERVICE REPRESENTATIVE FLSA CLASS : Hourly Non-Exempt REPORTS TO : Customer Service Manager

BASIC FUNCTION : To process and support customer needs and fulfillment and support existing sales channels.

Join a team focused on meeting production goals through good attendance, positive attitudes, and hard work. We are looking for a Customer Service Representative , who excels in a fast-paced environment and has the personal drive to meet production goals by leading a team in this hands-on role. We manufacture a variety of products at the same time.

For over 100 years, Marvel continues to be a world class manufacturer of high-end refrigeration and cooking products for the household and commercial markets. Since 2015, Marvel has been part of the Middleby family of brands. All products are designed, engineered, and assembled in Greenville, Michigan, USA, and select products are available worldwide.

Perks you can expect from Marvel :

  • Competitive benefits package including 401(k) matching, and paid holidays.
  • Free to all full-time employees is life insurance, short and long-term disability insurance.
  • Tuition reimbursement to help grow your career skills and knowledge.

ESSENTIAL DUTIES :

Assist in processing unit orders and entering customer orders into ERP system.

  • Adhere to the Customer Service order processing guidelines.
  • Respond and Assist customers with customer service inquiries promptly.
  • Deal with customers via emails, over the phone.
  • Provide sales information to customers and distributors.
  • Help to create customer satisfaction with prompt & accurate responses to their inquiries.
  • Coordinate with the internal department to find solutions and resolve matters.
  • Manage proper lead times and tracking of orders.
  • Provides support to the department in a call center environment by working on special projects, management, etc.
  • Performs other duties as assigned.
  • Requirements

    QUALIFICATIONS :

    3 years of experience in Customer Service (Call Center environment preferred).

  • Associate Degree minimum in Business related field. (preferred)
  • Minimum of 2 years of Order Entry or Administrative experience.
  • Experience with an ERP system or similar for entering orders, accessing technical information, locating service providers and tracking warranty.
  • EXTRA SKILLS :

  • Active Listening skills, giving full attention to what other people are saying. Patience with taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to articulate with others positively to convey information effectively.
  • Work within a call center team environment, objectively reaching team goals.
  • Should have patience and composure when communicating with the customer.
  • Strive for continuous improvement in customer service and company goals.
  • Strong computer skills proficient with Microsoft Office.
  • Ability to work shifts and hours mandated by management and to pass a drug screen.
  • Learn More

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Representative?

    Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $51,050 - $68,081
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Marvel Refrigeration

    Marvel Refrigeration
    Hired Organization Address Greenville, MI Full Time
    Description Now Hiring Maintenance Staff Shift: 5:00am-3:30pm Location: Greenville, Michigan Reports to: Maintenance Lea...
    Marvel Refrigeration
    Hired Organization Address Greenville, MI Full Time
    Description Position: Engineering Lab Technician Since 1962, U-Line Corporation has been creating products designed for ...
    Marvel Refrigeration
    Hired Organization Address Greenville, MI Full Time
    Description Now Hiring Compliance Manager Location: Greenville, Michigan Reports to: Group Director of Engineering for M...

    Not the job you're looking for? Here are some other Customer Service Representative jobs in the MI area that may be a better fit.

    Customer Service / Enrollment Representative

    Customer Service / Enrollment Representative, Riverside, CA

    Remote Customer Service Representative

    Remote Customer Service, York, ME

    AI Assistant is available now!

    Feel free to start your new journey!