What are the responsibilities and job description for the Customer Service Team Member position at Marvel Refrigeration?
**About Marvel Refrigeration**
We are a world-class manufacturer of high-end refrigeration and cooking products for the household and commercial markets. For over 100 years, we have been committed to delivering exceptional quality and service to our customers.
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service, processing unit orders, and entering customer orders into our ERP system.
Key Responsibilities
- Process unit orders and enter customer orders into our ERP system in accordance with our customer service order processing guidelines.
- Respond promptly to customer inquiries via email, phone, and other channels.
- Provide sales information to customers and distributors.
- Coordinate with internal departments to resolve customer issues and find solutions.
- Manage lead times and track orders accurately.
- Support the department in a call center environment by working on special projects and performing other duties as assigned.
Requirements
To be successful in this role, you will need:
- 3 years of experience in customer service, preferably in a call center environment.
- An Associate's degree or higher in a business-related field (preferred).
- Minimum of 2 years of order entry or administrative experience.
- Experience with an ERP system or similar for entering orders, accessing technical information, locating service providers, and tracking warranty.
Additional Skills
- Active listening skills, giving full attention to what others are saying.
- Patient and composed communication with customers.
- Ability to articulate positively to convey information effectively.
- Strong computer skills proficient with Microsoft Office.
- Ability to work shifts and hours mandated by management.
