What are the responsibilities and job description for the Customer Service and Sales Representative position at Marvin's Building Materials?
Customer Service and Sales Representative
We are seeking a highly motivated and customer-focused sales associate to join our team at Marvin's Building Materials. As a sales associate, you will play a critical role in delivering exceptional customer service, driving sales growth, and contributing to a positive store environment. Key responsibilities include greeting and assisting customers, practicing excellent customer service, directing customers to relevant products, building customer confidence, performing sales counter functions, accepting phone inquiries, merchandising products, making new product recommendations, and maintaining a clean and organized sales area.
Key Responsibilities
Requirements
The ideal candidate will possess strong communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have basic knowledge of lumber, building materials, or general hardware merchandise. Previous retail sales or customer service experience is preferred. Must be able to lift and load merchandise weighing up to 50 pounds for various amounts of time.
We are seeking a highly motivated and customer-focused sales associate to join our team at Marvin's Building Materials. As a sales associate, you will play a critical role in delivering exceptional customer service, driving sales growth, and contributing to a positive store environment. Key responsibilities include greeting and assisting customers, practicing excellent customer service, directing customers to relevant products, building customer confidence, performing sales counter functions, accepting phone inquiries, merchandising products, making new product recommendations, and maintaining a clean and organized sales area.
Key Responsibilities
- Greet and assist all customers in a friendly and professional manner.
- Practice excellent customer service skills, including active listening, empathy, and problem-solving.
- Direct customers to relevant products based on their needs.
- Build customer confidence by providing product knowledge and technical assistance.
- Perform sales counter functions, including order entry, special orders, and price lookup.
- Accept and respond to phone inquiries from customers in a polite and informative manner.
- Maintain a clean and organized sales area, including merchandise displays and sales counters.
Requirements
The ideal candidate will possess strong communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have basic knowledge of lumber, building materials, or general hardware merchandise. Previous retail sales or customer service experience is preferred. Must be able to lift and load merchandise weighing up to 50 pounds for various amounts of time.
