Marvin's - Team Leader - Full Time

Summary The Team Leader is responsible for store activities when salaried management is absent. They must embody Marvin's Building Materials' culture by executing the company's Mission and Values. Additionally, a successful Team Leader will demonstrate exceptional customer service, lead associates effectively, and manage total store operations in the absence of salaried management. They must develop expertise in company culture, merchandising, shrink control, and operational aspects of the store. Furthermore, they should focus on career development towards senior management. A successful Team Leader must understand local market trends, customer base, seasonality opportunities, competitors, and other market specifics that influence the business. They are role models, leaders, and problem-solvers who must manage their time to achieve budgeted store goals.

Essential Duties and Responsibilities:

1. Exemplify and ensure Marvin's Building Materials' Mission and Values are prioritized daily, keeping all associates informed about store and company expectations, news, and programs.
2. Ensure aggressive customer service is defined and demonstrated as part of total store operations to exceed customer expectations.
3. Supervise other associates as assigned.
4. Maintain high enthusiasm, commitment, and energy, motivating other associates to do the same.
5. Provide solutions to customers' questions.
6. Stay up-to-date on current programs, company procedures, and communicate them to team members.
7. Coordinate merchandise orders according to sales trends and customer demands.
8. Complete cycle counts promptly and reconcile inventory discrepancies.
9. Demonstrate leadership and adhere to Marvin's Building Materials' Mission, Vision, and Values.
10. Train new associates in product knowledge, selling skills, and customer service.
11. Maintain the appearance of the sales floor and stock areas, including restocking products.
12. Create merchandise displays to improve sales and ease of shopping.
13. Work with associates to complete tasks and achieve budgeted goals.
14. Clean the store and exterior areas.
15. Identify and correct safety problems or hazards.
16. Complete price shops and price changes promptly.
17. Must be certified in all areas, including inside and outside forklifts, DOT, gate, receiving, and service desk.
18. Must complete the HCI product knowledge course, master opening and closing procedures, and customer service skills, such as banding lumber, cutting keys, mixing paint, keying locks, and cutting flooring.
19. Perform other functions assigned by their supervisor.

A Successful Team Leader: Must demonstrate leadership and problem-solving skills, manage with limited supervision, possess good oral and written communication skills, and be able to effectively interact with customers, vendors, and associates. They must understand aggressive customer service, be team-oriented, develop good management and organizational skills, and interpret data presented in statistical or numerical form to assess and coordinate merchandise and operational aspects of the store. They must be detail-oriented, handle multiple tasks in a fast-paced environment, climb ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large odd-shaped items, and stock items in overhead areas. Finally, they must work a flexible schedule, including weekends, evenings, and holidays. This job is an hourly position, and there are no guarantees for career progression. However, consideration will be given to CNRG's candidates with experience. Marvin's Building Materials complies with all applicable equal employment laws, including the Americans with Disabilities Act.