What are the responsibilities and job description for the IT Service Desk Intern position at Mary Greeley Medical Center?
-
Position Summary:
-
Mary Greeley Medical Center's Information Systems department is seeking a Service Desk Intern for the Summer 2025 semester. The Service Desk Intern will help support the Service Desk and Network teams with responding to and diagnosing problems through discussions with our internal customers. The intern will help troubleshoot incoming incidents related to hardware, software, phone support, mobile devices, printer support, conference room support, and medical center floor support. The Service Desk intern will help address incoming requests, including imaging new computers, setting up workstations, performing office moves, setting up home users, and installing software.
-
-
Position Responsibilities:
-
- Identification, analyzation, and monitoring of incidents and requests to ensure complete resolution.
- Installation of PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment used in the medical center. Moves equipment when requested.
- Installation and trouble-shooting of software on medical center equipment.
- Assisting with the installation of network switches and access points throughout the medical center.
- Resolving problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment used in the medical center.
- Maintaining and monitoring inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies.
- Hands on experience with completing Service Desk requests that are the responsibility of the Information Systems department.
- Understanding and actively following all HIPAA/HiTech regulations and policies.
- Communication of information to internal customers regarding escalated issues.
-
Participate in Mary Greeley internship events (presentations, education, outreach, etc).
-
-
-
Qualifications, Knowledge & Experience:
-
3.0 cumulative GPA with12 completed semester hours at a community college or university.
-
Working towards a degree in an IT related field.
-
Previous IT internship and/or work experience preferred.
-
Experience working in Microsoft Azure, Intune, Defender, or Sentinel.
-
Participation in capture the flag games, cyber defense competitions, or significant time completing cybersecurity labs like Hackthebox or TryHackMe.
-
Experience using SIEM, IDS, EDR/XDR, and SOAR tools.
-
Experience creating automation scripts or automation tools like Power Automate.
-
-
-
Required Knowledge, Skills & Experience:
-
Knowledge of Microsoft server and Active Directory technologies.
-
Ability to think critically and find solutions for technology-based problems.
-
Ability to work and plan independently.
-
Strong working knowledge and understanding of MS Office Products.
-
Demonstrated ability to problem-solve and work as part of a team (this could be through involvement in work experience, clubs, community work, etc.).
-
Strong time management skills.
-
Knowledge of Internet browsers, especially Internet Explorer.
-
Excellent customer service skills.
-
Basic understanding of query languages (SQL, KQL, or Lucene) and scripting languages (PowerShell, Bash, Python, etc.).
-
Basic understanding of modern operating systems, virtualization, and cloud computing.
-
Basic understanding of common network protocols and core networking concepts.
-
-
