What are the responsibilities and job description for the Quality Assurance position at Mary Kraft HR?
Job Profile
Job Title: Quality Assurance
Location: Middle River, MD
Hire Type: Contingent
Pay Range: $17/hr
Work Model: Onsite
Recruiter Contact: Jessica Blake I jessica@marykraft.com I 443-345-3309
Nature & Scope:
Positional Overview
Are you a meticulous and customer-focused professional with a passion for quality? We’re looking for a Quality Assurance Representative to join our client’s dynamic team! In this role, you’ll reviewing casework, completing various audits, data entry, and running/updating department reports. Your attention to detail and commitment to continuous improvement will help shape a high-performing team that delivers top-notch customer experiences. If you thrive in a fast-paced environment and have a keen ear for quality, apply today and be part of a team that values excellence and growth!
Role & Responsibility:
Tasks That Will Lead To Your Success
- Documenting and reporting product or service quality levels
- Developing a workflow for product inspection
- Communicating with other team members to solve problems
- Following up with the appropriate channels when mistakes are found
Skills & Experience
Qualifications That Will Help You Thrive
- A keen eye for detail
- Communication skills
- Computer literacy
- Database management
- The ability to consistently identify mistakes
- The ability to closely follow quality standards
- Decision-making skills
- Drive customer satisfaction, enhance agent performance, and maintain high service standards
- Ensure compliance with company quality standards on all contact channels
- Monitor key performance metrics to improve call quality
Salary : $17
