What are the responsibilities and job description for the customer service sales position at Mary Olson Agency?
Join the Mary Olson Agency, a customer-focused company dedicated to providing exceptional service to our clients. Our office is located in the heart of Saint Cloud, Minnesota, where our team thrives on delivering top-notch customer experiences. We believe in the power of personal interactions and a supportive work environment to drive success.
As a Customer Service Sales Representative, you will be the face of our agency, interacting with clients, addressing their inquiries, and recommending solutions that best suit their needs. Your role will involve handling inbound calls, processing orders, and resolving issues efficiently to ensure customer satisfaction is always met. If you're passionate about customer service and eager to contribute to a positive team atmosphere, Mary Olson Agency is the place for you!
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Hands on Training
Evenings Off
Career Growth Opportunities
Responsibilities
Client Engagement: Interact with customers to understand their needs, address their concerns, and provide assistance.
Order Processing: Handle customer orders efficiently and accurately, ensuring timely delivery and customer satisfaction.
Issue Resolution: Resolve customer complaints and issues promptly, demonstrating empathy and problem-solving skills.
Product Knowledge: Maintain a comprehensive understanding of our products and services to effectively assist customers with their inquiries.
Sales Support: Provide support to the sales team by processing orders, generating quotes, and following up with customers.
Requirements
Customer Service Skills: Previous experience in a customer-facing role with a focus on service excellence.
Communication Skills: Strong verbal and written communication abilities to effectively interact with clients and team members.
Positive Attitude: A friendly and inviting demeanor to create a welcoming atmosphere for clients and colleagues.
Problem-Solving Skills: Ability to identify issues, evaluate alternatives, and implement effective solutions.
Team Player: Collaborative mindset, willing to support team members and contribute to a cohesive work environment.
Attention to Detail: Ability to accurately input and maintain customer information and records.
Salary : $32,000 - $50,000