Resident Program Director

Position Overview:
The Resident Program Director is responsible for ensuring the safety, security, and well-being of all residents. This role involves screening incoming residents, developing individualized case plans, and providing support in areas such as education, job readiness, parenting, pregnancy, life skills, counseling, and spiritual growth. The Resident Program Director also monitors residents’ progress toward self-sufficiency and supervises the Resident Advisors. This role is an opportunity to make a meaningful impact by empowering residents and guiding them toward self-sufficiency in a supportive, faith-based environment.

Resident Support:

• Conduct phone screenings, in-person interviews, and make residency recommendations to the Executive Director.

• Manage the intake process for new residents and oversee their onboarding.

• Develop and maintain a goal plan addressing job readiness, education, housing, and volunteering.

• Provide one-on-one support to residents, fostering self-confidence and independence.

• Serve as a professional role model in trauma-informed behavior, attire, and communication with residents, staff and volunteers.

• Creates and maintains a positive, welcoming, and hopeful work culture.

• Maintain a monthly call log to track inquiries and outcomes.

• Oversee and update the resident handbook, individual case plans, and related documentation.

• Hold residents accountable to the requirements outlined in the Resident Handbook, resolving infractions as needed in collaboration with Resident Advisors.

• Facilitate individual and group training sessions, such as parenting and life skills programs.

• Build and maintain partnerships with community agencies, offering referrals to resources such as WIC, Healthy Families, and DCF.

• Facilitate house meetings and participate in staff meetings.

• Collaborate with Resident Advisors and the Executive Director to address challenging cases and ensure residents remain suitable for Mary’s Home.

• Plan, coordinate, and supervise resident activities and outings.

• Stay informed on local health updates and educate staff and residents as necessary.

• Communicate with staff and volunteers about residents’ needs, case plans, and current programming.

• Serve as a representative of Mary’s Home at community agency meetings and events.

Resident Advisor Supervision

· Recruit, interview, and hire qualified Resident Advisors (RAs).

· Develop and implement a comprehensive onboarding process for new RAs.

· Provide training in trauma-informed care, conflict resolution, and crisis management.

· Foster a team-oriented approach to managing RAs, promoting collaboration and shared goals.

· Create and maintain RA schedules, ensuring adequate coverage for overnight and weekend shifts.

· Monitor and adjust schedules as needed to meet the needs of the program and residents.

· Provide daily supervision to RAs, ensuring they effectively support residents in meeting their daily and weekly goals.

· Conduct regular check-ins and performance evaluations to offer feedback and guidance.

Qualifications:

• Education:

o Master’s degree in social services, behavioral health or a related field.

o State clinical licensure (LMHC or LCSW) preferred, or eligibility for licensure within six months of employment.

• Experience:

o Minimum two years of experience working with women who have experienced trauma, emotional, or behavioral challenges.

o At least two years of management experience, including employee supervision.

o Experience working with at-risk populations, ideally in a group home setting.

o Background in the nonprofit sector is preferred.

o CPR and First Aid certifications

o Understanding of trauma, adverse childhood experiences, attachment-theory and parenting preferred

• Skills and Abilities:

o Understanding and application of trauma-informed care principles.

o Fluent in English and Spanish is preferred.

o Proficient in Microsoft Office applications (Word, Excel, Outlook).

o Excellent verbal and written communication skills.

o Exceptional organizational and planning abilities.

o Ability to handle difficult situations calmly and professionally.

o Capacity to work effectively in a dynamic, unstructured environment.

o Ability to work collaboratively with a diverse team of staff and volunteers.

o Ability to de-escalate resident and staff conflict.

o Maintain resident information and confidentiality with discretion and professionalism to protect privacy and trust.

• Work Schedule:

o This position requires flexibility, with the potential for evening or weekend hours to accommodate the needs of residents. Candidates should be prepared to adapt their schedules as necessary to ensure adequate support for residents and program activities.

• Additional Requirements:

o Valid driver’s license with a clean driving record; ability to drive a company vehicle at night.

o Occasional lifting, carrying, pushing and/or pulling objects weighing up to 20 pounds.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person