What are the responsibilities and job description for the Donor Communications Director position at Mary's Place Seattle?

Job Type

Full-time

Description

The Donor Communications Director is an experienced non-profit professional with a proven track record of managing and implementing omni-channel campaigns, direct mail, donor communications, and solicitation on the one-to-many scale. This position is responsible for leading, overseeing, and evaluating the effectiveness of appropriate donor engagement activities and communications. The Director will set and manage the collective strategy for donor communications and engagement.

This position reports to the Chief Communications and Government Affairs Officer and joins the Communications team with a dotted line relationship to the Development team who is responsible for securing over $21 million from private and government support annually.

The Donor Communications Director is accountable for personal goals and metrics, which include dollars raised, donors engaged, and budget management. Specific goals will be set prior to the start of each fiscal year and there will be ongoing and regular assessment of progress toward these goals with their supervisor.

This is a full-time, exempt position requiring extended hours, with flexibility to work some evenings and weekends as needed. The regular schedule is Monday - Friday daytime work hours. This is a hybrid role requiring both in-person and remote work and is based in downtown Seattle at our administrative offices. The annual salary for this position is $95K - $105K .

The Donor Communications Director actively engages in Mary's Place racial equity work - striving for equitable outcomes and taking responsibility for creating, maintaining, and affirming for people of color, immigrants and refugees, trans and gender-non-conforming people, and other populations who routinely encounter systemic oppressions.

Key Responsibilities

Work with Individual and Institutional Giving Teams, Chief Development Officer, and Chief Communications & Government Affairs Officer to create theme, approach, and messaging for donor engagement including events, annual giving campaigns, donor stewardship, and appeals
Create content and edit copy for donor communications
Manage content providers (including agencies, contractors, etc.)
Produce and maintain general fundraising collateral and messaging in coordination with the communications and development team (thank you letters, handouts, presentations, website information, receipts, etc.)
Review personal communications to portfolio-held donors for consistency and storytelling strategy
In collaboration with the volunteer and events team, lead development of event concept and messaging, as well as community outreach efforts, in support of organizational fundraising goals
Develop and implement strategies for converting prospective donor pipeline (social media followers, email subscribers, etc. who are not yet giving) into donors, as well as creating a solid donor stewardship plan from first engagement onward
Manage development and communications calendar
Work with Development Operations team to analyze and standardize procedures for tracking development communications tactics with year over year KPIs
Lead the research, investment, and implementation of fundraising and development communication technology
Research and implement donor automation and other digital tools for fundraising and donor stewardship (e.g. Birthday greeting program)
Design a concrete plan and schedule for segmented donor communications annually based on rhythms of activities connected to specific identified donor segments
Lead the creation and design of general Classy donation pages and campaign landing pages

Requirements

Skills / Qualifications

Bachelor's degree or equivalent experience and three or more years of increasing responsibilities in donor communications

Experience partnering with front-line fundraising staff to achieve revenue and donor engagement goals

Knowledge of donor cultivation, solicitation, and stewardship strategies and techniques

Strong interpersonal and networking skills. Self-motivation and discipline to regularly set and achieve organizational and personal goals

Ability to maintain a high level of poise and professionalism in all circumstances

Strong ability to work collaboratively in a team setting

Excellent oral and written communication skills with high level of accuracy

Excellent organizational and project management skills and superb attention to detail

Strong decision-making and problem-solving skills

Ability to meet strict deadlines

Ability to maintain high level of confidentiality and security of donor and organization information

Strong technology skills including fluency in all Microsoft Office applications

Ability to work nights and weekends as needed, as well as increased hours around key events and campaigns

Experience with Raiser's Edge / NXT fundraising platform an asset

Physical Requirements

Ability to converse with and listen to people in many different settings

Ability to use a computer and telephone, as well as other standard office equipment

Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis

Ability to occasionally push, pull, lift and / or carry supplies up to 25 pounds

Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required

Travel to program sites and meetings outside the site and around the county may be necessary on occasion

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result.

Details

In addition, Mary's Place offers the following benefits with this full-time position :

Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates

Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage

403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.

Unlimited use ORCA pass for a small deduction per pay period

15 days paid time off (PTO) each calendar year (accrued by pay period)

10 days of sick time each calendar year (accrued by pay period)

10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment.

Employee Assistance Program

Mary's Place is an Equal Opportunity Employer.

Salary Description

95K - $105K

Salary : $95,000 - $105,000

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