What are the responsibilities and job description for the Retail Order Processing Expert position at Maryellen Geoghan & Associates?
We are seeking a highly skilled Retail Order Processing Expert to join our team at Maryellen Geoghan & Associates.
The successful candidate will be responsible for managing and processing customer orders, ensuring accurate and timely entry of orders into our system.
Key Responsibilities:
- Possess knowledge of EDI order processing and be able to interpret raw data effectively.
- Create and maintain UPC/SKU entries in the GXS catalog.
- Allocate and coordinate with warehouse and shipping departments in detail to ensure proper and timely shipments.
- Familiarity with various retail TMS systems and understanding how to submit purchase orders for routing and obtain shipping instructions.
- Coordinate with truckers and warehouse pickups for various customers.
- Enter manual retail orders into the system daily.
- Respond to customer inquiries regarding order status and resolve any issues.
- Report and resolve incoming order issues in collaboration with the sales department.
Requirements:
- Able to multi-task effectively.
- Proven experience in order entry, customer service, or a related field.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Familiarity with A2000 or comparable ERP software is a plus.