What are the responsibilities and job description for the Guest Relations Manager position at Maryland Center for Hospitality Training?
We are looking for a Guest Relations Manager to ensure a top-notch guest experience by handling inquiries, resolving issues, and enhancing customer satisfaction. You will serve as the main point of contact for guests, ensuring their stay is enjoyable and memorable.
Key Responsibilities:
- Greet and assist guests, ensuring they have a great experience.
- Handle guest complaints, feedback, and special requests.
- Coordinate with different departments to meet guest needs.
- Monitor and improve overall guest satisfaction.
- Maintain guest records and manage VIP services.
- Train and guide front desk and guest services staff.
- Ensure hotel policies and service standards are followed.
Requirements:
- Experience in hospitality or customer service management.
- Strong communication and problem-solving skills.
- Friendly, professional, and service-oriented attitude.
- Ability to handle guest concerns calmly and efficiently.
- Knowledge of hotel management software is a plus.
Salary : $35 - $45
