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Remote Mystery Shopper (Customer Experience Evaluator)

Maryland Center for Hospitality Training
Elkridge, MD Remote Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/20/2025

Job Description

Job Description

Job Summary :

We are looking for outstanding Remote Mystery Shoppers to help evaluate customer service, sales processes, and overall business performance. As a mystery shopper, you will be assigned to interact with businesses online or over the phone, assess the quality of service received, and provide detailed feedback. This role helps companies measure and improve their customer experience without revealing the nature of the evaluation.

Key Responsibilities :

  • Receive assignment instructions via email, including the business details and evaluation criteria.
  • Complete mystery shopping tasks remotely, such as calling businesses, interacting with customer support, or making online inquiries / purchases.
  • Assess and document the quality of service, professionalism, responsiveness, and overall experience.
  • Submit detailed reports on your interactions, following MCHT's guidelines.
  • Remain discreet and never disclose your identity as a mystery shopper.
  • Provide constructive feedback to help businesses improve their customer service experience.

Compensation & Payment Terms :

  • Potential earnings of up to $1,500 per week , plus additional performance-based bonuses.
  • All necessary expenses related to the assignments will be covered.
  • Payments will be processed securely via company-approved methods.

    • Requirements :

  • Strong attention to detail and ability to provide objective, detailed feedback.
  • Excellent written and verbal communication skills.
  • Basic computer skills to complete reports and submit evaluations.
  • A reliable internet connection and access to email.
  • Ability to follow assignment instructions carefully and remain discreet during evaluations.

    • Why Join MCHT as a Mystery Shopper?

  • Work remotely from the comfort of your home.
  • Flexible schedule - complete assignments at your convenience.
  • Enhance customer service quality by providing valuable insights to businesses.
  • Competitive pay with opportunities for bonuses.

    • If you enjoy assessing customer service experiences and have an eye for detail, we'd love to have you on our team!

    Salary : $1,500

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