What are the responsibilities and job description for the Client Support Representative position at Maryland Communications Group?
We are a local consulting firm with the purpose to create, develop and execute experiential customer service and sales campaigns for various clients across the telecommunications and technology industry. Our team of dynamic & forward-thinking Client Support Representatives work collaboratively in an entrepreneurial, fast-paced environment to produce impressive campaigns that improve brand awareness in hard-to-reach markets and increase profit and market share.
We are currently in need of a Client Support Representative that will deliver exceptional client and account support and work cross-functionally with the customer service and sales team. We are looking for an outgoing, positive, and solution-oriented professional to expand their knowledge and experience in the Customer Service, Communications, and Sales fields.
Client Support Representative Key Responsibilities:
- Help craft and execute all customer service and sales campaigns for a specified client in a given territory
- Manage all consumer engagement using excellent relationship-building skills, consultative techniques, active-listening skills, and establishing trust
- Proactively monitor and identify potential product and service complaints, take note of consumer requests, and provide feedback to the client for improvement
- Partake in the creation of new training material for employees and update when needed with new product, compliance, and promotional information
- Communicate and engage directly with customers in local markets to drive brand awareness, create new sales opportunities, and increase market share for our clients
Experience:
- Previous experience in a customer service, sales, or client-facing role
- Prior experience working in an accelerated and entrepreneurial team environment
- Knowledge of fundamental marketing or sales techniques and communication strategies
- Proven track record of establishing long-lasting, positive relationships whether working with clients or in a team setting with fellow employees
Education & Qualifications:
- Bachelor's Degree is preferred but not required
- At least 1-2 years holding a customer service or sales position
- Experience working with clients or customers directly
- Excellent written and verbal communication skills
- High energy, self-motivated, driven, and dynamic personality
- Confident, with strong interpersonal skills and a genuine team player
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Paid training
- Parental leave
- Professional development assistance
- Relocation assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $45,000 - $55,000
