Client Support Representative

We are a local consulting firm with the purpose to create, develop and execute experiential customer service and sales campaigns for various clients across the telecommunications and technology industry. Our team of dynamic & forward-thinking Client Support Representatives work collaboratively in an entrepreneurial, fast-paced environment to produce impressive campaigns that improve brand awareness in hard-to-reach markets and increase profit and market share.

We are currently in need of a Client Support Representative that will deliver exceptional client and account support and work cross-functionally with the customer service and sales team. We are looking for an outgoing, positive, and solution-oriented professional to expand their knowledge and experience in the Customer Service, Communications, and Sales fields.

Client Support Representative Key Responsibilities:

• Help craft and execute all customer service and sales campaigns for a specified client in a given territory
• Manage all consumer engagement using excellent relationship-building skills, consultative techniques, active-listening skills, and establishing trust
• Proactively monitor and identify potential product and service complaints, take note of consumer requests, and provide feedback to the client for improvement
• Partake in the creation of new training material for employees and update when needed with new product, compliance, and promotional information
• Communicate and engage directly with customers in local markets to drive brand awareness, create new sales opportunities, and increase market share for our clients

Experience:

• Previous experience in a customer service, sales, or client-facing role
• Prior experience working in an accelerated and entrepreneurial team environment
• Knowledge of fundamental marketing or sales techniques and communication strategies
• Proven track record of establishing long-lasting, positive relationships whether working with clients or in a team setting with fellow employees

Education & Qualifications:

• Bachelor's Degree is preferred but not required
• At least 1-2 years holding a customer service or sales position
• Experience working with clients or customers directly
• Excellent written and verbal communication skills
• High energy, self-motivated, driven, and dynamic personality
• Confident, with strong interpersonal skills and a genuine team player

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Paid training
• Parental leave
• Professional development assistance
• Relocation assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $45,000 - $55,000