E-ZPass Quality Assurance Specialist (Administrator II)

***Open to All Qualified Candidates***

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.
  
The Maryland Transportation Authority owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For over 50 years, the MDTA has provided Maryland's citizens and visitors with safe, secure, and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organization's values, traditions and – most importantly – our employees to achieve these goals.

Nature of Work: The E-ZPass Quality Assurance Specialist plans, coordinates, and conducts the quality assurance testing, evaluation, and reporting for the MDTA E-ZPass Program.  The incumbent in this position ensures compliance, standardization of training, policy adherence and revenue protection during the procurement, operations and maintenance phases of the tolling system, facilities, and equipment life cycles. Specific duties for the position include, but are not limited to the following:

• Ensures training material is accurate and consistent with policy requirements for MDTA and customer service contractor, and technical support personnel;
• Develops test criteria based on technical evaluations and performance history;
• Prepares and conducts scheduled audits, failure analysis, and quality inspections to evaluate and enforce technical and performance specifications; and
• Develops MDTA policies and ensures adherence to federal, state and MDTA guidelines as they relate to the operations of the MDTA and the goals and objectives of the E-ZPass Quality Assurance and Compliance Unit.

Education:  A Bachelor's degree from an accredited college or university.

Experience:  Five years of experience in administrative or professional work. **One year of this experience must have included planning and managing quality assurance tests related to revenue collection.

**This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification.  Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification.

The ideal candidate will possess: 

• Excellent verbal and written communication skills
• Intermediate proficiency in Microsoft Excel
• Proficiency in Microsoft Access and PowerBI

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application.  This includes, but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one position at the same employer, please list each position that you held and the length of time that you held each position.
   
Notes:     

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience. 

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Please apply online at https://www.governmentjobs.com/careers/mdotmd RESUMES CANNOT BE SUBSTITUTED FOR THE ONLINE EMPLOYMENT APPLICATION. Paper applications (Form DTS-1) will not be accepted for this recruitment. 

All applications must be received by 04/15/2025.

Please be advised that the State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Selected candidate(s) may be subject to background and reference checks.

The incumbent in this position will not a member of a covered bargaining unit.

The Maryland Transportation Authority is not sponsoring new employees in the application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints.  All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
  
WE ARE AN EQUAL-OPPORTUNITY EMPLOYER. MDTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
  
MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life’s opportunities.  Join us in serving our Maryland residents, visitors, and businesses! 

Reasonable Accommodations for persons with disabilities will be provided upon request.  

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request.  Please notify in advance. MD Relay Service Number 1-800-735-2258 (TTY Number: 711). 

Bilingual applicants are encouraged to apply.

Salary : $64,984 - $104,954