What are the responsibilities and job description for the Call Center Representative position at Maryland Eye Associates?
Overview
At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values - PATIENTS.
The primary function of the Call Center Representative is to effectively handle all inbound support calls for Maryland Eye Associates by providing excellence in customer service.
Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling / rescheduling appointment requests, and completing daily administrative tasks for our growing clinic support team.
We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment!
The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and / or medical appointment scheduling. Experience in a health / patient care environment is desired.
Responsibilities
What You Will Do :
- Respond to incoming calls efficiently and effectively with the highest level of quality service.
- Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
- Answer general questions from patients with courtesy and patience.
- Confirm, schedule, and reschedule appointments, as necessary.
- Follow up with patients on scheduled appointments
- Update patient demographics.
- Collect and verify insurance information
- Make outbound calls to patients and clinics.
- Handle online appointment requests.
- Handle email inquiries.
- Task messages to clinics.
15.00 - $19.00 an hour applies to employees who are based in the state of Maryland.
Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and / or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
What You Will Bring :
Qualifications
ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)
The shift(s) we are currently hiring for :
Monday, Thursday, Friday 8 : 30AM - 5 : 00PM but training days for the first 2 months would be Monday, Tuesday, Wednesday.
Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment.
What we offer :
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Employees will be provided with company computer and equipment.
Salary : $15 - $19