What are the responsibilities and job description for the Business Analytics Manager position at Maryland Lottery and Gaming?
Main Purpose of Job
The main purpose of this position is to provide administrative assistance for business analysis, report creation, and management decision support relating to the Sales division. Reporting to the Director of Sales, this position assists with the development and recommendation of new standards and methods of operation that embrace new technologies to accomplish sales objectives; looks for patterns in sales data in both independent accounts and corporate chain portfolios; identifies areas of opportunity to increase sales; works with sales management to further analyze trends in the retail marketplace; and assists with customer service inquiries, as needed. This position relates to the mission of the agency by ensuring the retailer network is maintained at an optimum level; integrity is maintained at all times; and that policies and procedures at each retailer location are maximized through proper reporting and analysis of store performance.
POSITION DUTIES
- Assist with the resolution of customer service issues as they are received.
- Work with sales division and any other departments to resolve any customer service issues that may arise.
- Identify underperforming retailers based on territory performance.
- Analyze alternatives, look at retail trends and determine required resources and project program needs.
- Assist with scratch-off ticket inventory management for retail locations on an as needed basis by establishing appropriate allocations for individual retailer locations.
- Participate in monthly meetings with Sales Division to review initiatives.
- Contribute to the self-service vending program planning process and assist in identifying growth and expansion options.
- Utilize Sales Force Automation (SFA) software to review all field sales activities, store visits, meetings, etc. on a daily basis.
- Utilize Enterprise Back Office software to assist with onboarding process for new retailer locations, change of ownership (COO) locations and general account requests.
- Provide support for special projects as assigned by the Director of Sales.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
PREFERRED QUALIFICATIONS:
- 3-5 years of business analytical report creation, review and management of relevant work experience in a sales and retail management environment
- 2-3 years of customer service experience
- 3-5 years of Business Intelligence program management experience
- 2-3 years of experience with reporting in the Lottery and/or consumer products to grocery, convenience/department store or mass merchandiser trade channels
- Self-sufficient with Sales Force Automation (SFA) tools and standard PC software programs.
- Proven record of success with regards to reporting relevance to meet the needs of the business
- Experience with building and maintaining internal/external reports for review and implementation that meet the needs and functions for a division/organization
- Experience managing projects from inception to completion; ability to prioritize and manage multiple projects