Job Description
A Community manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.
There are three core categories of responsibilities :
Management
- Maintain the physical and fiscal assets of the community
- Complete all resident move-ins, move-outs, transfers and renewals
- Inspect vacant apartments to ensure rental readiness and perform move-out inspections
- Supervise and motivate onsite personnel to achieve the operational goals of the property
- Liaise and collaborate with regional and senior management
- Ability to professionally resolve resident and employee issues
- Attend court, as necessary
- Uphold and enforce all company policies, processes, and procedures
- Perform other duties as necessary to meet the needs of upper management, residents and the property
Leasing
Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategiesConduct tours of the grounds of the community and show apartments to prospective residentsSell the community over the phone / internet to convert leads to on-site toursGreet all individuals that enter the leasing office in a friendly and professional mannerMaintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local communityApply product knowledge to prospective residents’ needs by effectively communicating features and benefitsRepresent the company in a professional manner at all timesCustomer Service
Develop and maintain professional relationships with prospective and current residentsAccept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfactionHandle resident calls and in-person concernsRespect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing LawsAdministrative
Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperworkCollect and process rental paymentsFacilitate the move-in and move-out processMaintain property recordsAssist with payrollQualifications :
This opportunity would suit an individual who is outgoing, enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following :
Skills
The ability to close the saleThe ability to prioritize and multitaskThe ability to manage and contribute to a team; work well with othersThe ability to work independently with little supervisionExcellent telephone etiquetteAdvanced computer skills and knowledge of the Internet and EmailCompetencies
Exceptional interpersonal and people skillsProfessional demeanorEffective oral and written communication abilitiesSuperb organizational skills and attention to detailGood judgment and ability to exercise common sense understandingHonesty and integrityA positive attitude and the ability to smile under all circumstancesAdaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable mannerEnthusiasm and the personal drive to be a self-starterOther
Demonstrate strong professionalism in all facetsDemonstrate an ability to diffuse and respond to customer concernsSchedule
This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the community manager must be able to work one weekend day as part of a five day work week.
Requirements
Transportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.Education / Experience – A high school diploma, GED, or equivalent experience is required.Physical - This job requires extensive mobility, including frequent inspections that require walking and climbing stairs. Also includes lifting, bending, reaching, etc.Prior experience in property management required.
Additional Information
Maryland Management offers an attractive compensation and benefits package including :
A performance-based career path, with room for advancementExcellent health benefits package for full-time employees, including company-paid HRADental and vision insurance optionsLive-on discount401k plan with a match contributionPaid time off, including vacation and sick leavePaid holidaysAnnual awards banquet and other social company functionsAcknowledgment
This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.
We are proud to be an equal opportunity employer.
J-18808-Ljbffr
