What are the responsibilities and job description for the Desktop Specialist (11346, Grade 18) position at Maryland-National Capital Park & Planning Commission?
Salary : $53,675.00 - $95,060.00 Annually
Location : Wheaton, MD
Job Type : Career
Job Number : 11346
Department : MC Planning
Division : Info Technology and Innovation
Opening Date : 01 / 23 / 2025
Closing Date : 2 / 13 / 2025 11 : 59 PM Eastern
Description
- Do you enjoy helping computer users?
- Do you crave the challenge of solving problems?
- Are you constantly learning and curious about Information Technology?
If this sounds like you, the Montgomery County Planning Department is the place you want to be! We are currently seeking a Desktop Specialist with strong IT help desk support experience for our Information Technology and Innovation (ITI) Division to provide onsite and remote Tier 1 and Tier 2 technical support to the department.
The candidate should demonstrate strong technical knowledge and experience with Microsoft Office 365 Suites (e.g., Word, Excel, OneNote, PowerPoint), Active Directory, Microsoft Teams, OneDrive, HP Laptops / Tablets, and Microsoft Windows 10 and 11 Operating Systems. The successful candidate is expected to interface with internal customers and various technical support teams.
Examples of Important Duties
Acknowledges and resolves Help Desk tickets and provides general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as EasyVista, ServiceNow, or similar. The ability to accurately summarize and document end-user interaction is required
Effectively Uses Project and Management Plans
Minimum Qualifications
In addition to the minimum qualifications, the ideal candidate will have the following :
Supplemental Information
Classification Specification : IT / Telecom Support Specialist I
May be subject to medical, drug and alcohol testing.
About Us
Montgomery Planning is part of The Maryland-National Capital Park and Planning Commission (M-NCPPC). For over 95 years, M-NCPPC has had a national reputation for excellence in planning, and today serves a culturally diverse population of over one million people on the border of Washington, D.C. in Montgomery County. We provide countywide planning functions including long-range planning, as well as reviews of development applications in diverse built environments of downtown urban districts, suburban communities, and agricultural areas. We have pioneered nationally modeled programs in agricultural preservation, inclusionary housing, and transit-oriented design. To learn more about who we are and what we do, we encourage you to watch this brief video and visit our website at
The M-NCPPC offers competitive salaries, excellent benefits, generous leave plans, an employee pension plan, and a deferred compensation plan. Positions may qualify for public service student loan forgiveness. Montgomery Planning is conveniently located minutes from Washington, DC in downtown Wheaton, MD next to the Wheaton Metro Station, several bus lines, and bikeshare. A commuter stipend is available. Telework opportunities (up to two days a week) and tuition assistance are also available. We work in one of the first LEED Platinum-certified government-owned office buildings in Maryland.
Diversity Statement
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
The salary range listed above represents the earning potential for this position. Salary is commensurate with experience. This position is eligible for a sign-on bonus (external candidates only).
Applicants with Disabilities under the Americans with Disabilities Act
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of application at 301-454-1411 (Maryland Relay 7-1-1). M-NCPPC will make all efforts to reasonably accommodate you.
THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2025 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.
Eligibility
You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.
Retirement Programs
Plan Employee Contribution Plan C 9.5%
Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.
Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan - (15%)
Low, moderate, and high options are available. Frequency of covered services differs.
Flexible Spending Accounts (Employee Pays 100%)
Long-Term Disability Insurance (Mandatory Participation)
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
Basic Life and AD&D Insurance (Employee Pays 20% : Commission Pays 80%)
Supplemental and Spouse / Dependent Life Insurance (Employee Pays 100%)
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
Leave Programs
Other Benefits
For a more detailed description of benefits, please contact the Commission's Health and Benefits Office at or 301-454-1694.
Do you have an Associate's Degree in Computer Science, Information Management Systems, or any related field?
Do you have one (1) year of experience in information technology support functions?
Do you have an equivalent combination of education and experience that may be substituted, which together total 3 years
Do you have a valid driver's license, unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required by the position of assignment.
Describe what you consider the most important skill or ability in providing effective troubleshooting to end users' issues, and why?
How do you handle end users who are upset and demanding when they are on a tight deadline and their computer isn't cooperating?
What is your experience with providing remote support? What tools and techniques have you used and what works best?
8. What is most important in prioritizing your tickets when there are more tickets than you can handle in one day?
What do you consider the biggest risk to IT security in the workplace and how do you deal with it?
Required Question
Salary : $15,000 - $30,000
