Reservations Coordinator

Salary : $16.00 - $21.44 Hourly

Location : Sandy Spring, MD

Job Type : Seasonal

Job Number : RC.24

Department : MC Parks

Division : Park Planning and Stewardship

Opening Date : 11 / 04 / 2024

Closing Date : Continuous

Description

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreational and Parks Association Gold Medal Award Winner. Behind the vast and diverse Montgomery Parks system is a career staff complement of nearly 800 employees, 419 parks, and over 37,000 acres of parkland that serves a diverse population of more than one million residents in the Washington, DC area. Montgomery Parks strives to plan, develop, and maintain parks that support physical activity, social connections, and environmental stewardship in our diverse urban, suburban, and rural areas. You can learn more about Montgomery Parks at MontgomeryParks.org.

Diversity Statement :

Montgomery Parks believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. Montgomery Parks does not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, political affiliation, ideology, or status as a Veteran.

Please Note : The salary range listed above represents the earning potential for this position depending upon qualifications (not eligible for benefits).

Examples of Important Duties

Primary Responsibilities :

• Provide professional and knowledgeable customer service in a clear, concise, and helpful manner verbally and in writing for patron phone calls, emails and in-person interactions.
• Schedule, confirm, and maintain customer correspondence including payment, billing, and attendance recordkeeping for group tours, WMCP programs, photo permits and business meeting rentals. Maintain all reservation paperwork and reporting including internal documents and customer handouts.
• Regularly communicate and work cooperatively with the Education Program Manager to ensure service scheduling aligns with site capacities ensuring smooth service delivery. As needed, assist with tour day coordination- greeting guests, handle payments and communicating tour plans with guides.
• Coordinate all aspects of business meeting rentals including customer inquiries and site visits, reservations / confirmations, customer billing / payments, room set-up, guidance on food / beverage arrangements, and work with Park Staff on any necessary special arrangements or permitting requirements.
• Serve as primary during business meeting rentals open / close buildings, ensure room and equipment set-up / breakdown completed, ensure customer payments are received in full, all Park Rules and Rental Terms of Use are followed, and serve as day-of point of contact for customers.
• Work cooperatively with WMCP staff on the creation and distribution of marketing materials, promote WMCP's programs / services at marketing and community events. Create and cultivate WMCP's marketing database and contacts aimed at increasing revenue and attendance numbers.

Secondary Responsibilities :

Minimum Qualifications

Supplemental Information

Important Skills and Characteristics :

Work Conditions :

Supplemental Information :

May be subject to medical, drug and alcohol testing.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

2025 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES

The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.

Limited Benefits for Seasonal Employees

Health Insurance Plans

You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan

Other Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at or 301-454-1694.

Do you have a bachelor's degree in marketing, events management, museum studies, public history or a related field; and two years of related experience in a front facing sales, events management, or administrative position with progressively responsible experience; or, an equivalent combination of education and experience?

Do you have a valid driver's license, or the ability to acquire one?

Required Question

Salary : $16 - $21