What are the responsibilities and job description for the Scheduler - Eldersburg position at Maryland Oncology?
Are you looking for a great place to work? Our team at Maryland Oncology Hematology is seeking a talented individual. If you believe you have what it takes to create a rewarding experience for our Physicians, patients, and team members, we would like the opportunity to speak with you.
Maryland Oncology Hematology is dedicated to providing the most advanced cancer care available in an atmosphere of caring compassion. We have over 15 convenient locations throughout Maryland and in DC.
Schedule Coordinator
Under general supervision, this role is responsible for scheduling patient appointments and tests in an efficient and timely manner. This includes answering all incoming calls, directing calls to appropriate personnel, and serving as a liaison between patients and medical staff.
Key Responsibilities:
- Answers all incoming calls, assesses callers' needs, directs to appropriate personnel, pages clinic personnel as needed, obtains and communicates messages in an accurate and timely manner.
- Efficiently schedules new patients, patient referrals, and returning patients in the computer system according to physician and/or office guidelines.
- Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
- Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
- Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding, and call coverage.
- Arranges for patients to have financial counseling as needed.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Requirements:
- High school diploma or equivalent required.
- Minimum three years office experience, preferably in a medical office setting.
- Knowledge of medical terminology and coding required.
- Must have excellent communication skills, written and verbal.
- Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Competencies:
- Uses Technical and Functional Experience: Possesses up-to-date knowledge of the profession and industry; is regarded as a reliable resource in the technical/functional area; accesses and uses other expert resources when appropriate.
- Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
- Uses Sound Judgment: Makes timely, cost-effective, and sound decisions; makes decisions under conditions of uncertainty.
- Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
- Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and service against those standards; manages quality; improves efficiencies.
