HEALTHCARE BILLING COORDINATOR

As part of the Billing Department, and reporting to the Director of Revenue Cycle and Billing, this position's primary responsibilities are to conduct research and work aging AR, denials, and rejections to completion for various payor types. As the Billing Coordinator, you will address all account receivable tasks, respond to ad hoc inquiries from patients and internal teams, submit appeals, conduct follow-ups with payors regarding outstanding claims, analyze / report payor trends, and identify areas for billing improvement. This position requires someone who is detail-oriented, organized, and excellent at multitasking. This is a Hybrid position with occasional travel to the Baltimore office.

Requirements

Billing Coordinator Responsibilities :

• Reviews and addresses all aging AR, denials, and rejections accurately and efficiently.
• Utilizes all available payor resources to follow up and expedite claim inquiries, appeals, disputes, and escalations.
• Collaborates closely with team members to identify and report on payor trends, denials, billing issues / discrepancies, and areas for improvement.
• Ensures that all claims are worked in a timely manner and gets documented accordingly.
• Performs departmental administrative functions as required. Answers all incoming telephone calls according to departmental telephone standards.
• Maintains current knowledge of insurance requirements and an understanding of the changing demands of federal regulations and organizational requirements.
• Adheres to all processes and workflows.
• Responds to all billing inquiries from patients and internal teams.
• Collaborates closely with the Payment Posting Specialist to ensure that all account balances are accurately updated.
• Respectful, courteous and professional in all forms of communication and follows the facility's service communication protocol in all interactions.
• Must have working knowledge of Microsoft Office (Word, Excel, Outlook, etc.) and insurance portals (BCBS, Aetna, UHC, EverNorth, Availity, Novitasphere, MD Medicaid EVS, Incedo, etc.).
• Must be able to speak and write in a clear and concise manner to convey messages and ensure that the customer understands whether clinical or non-clinical.
• Working knowledge of basic medical terminology.
• Demonstrates problem-solving skills and ability to follow instructions.
• Clear and professional written and verbal communication skills.
• Ability to work remotely and independently in a changing environment and effectively handle stressful situations.
• Demonstrates great organizational skills, be attentive to details, and be able to juggle multiple tasks simultaneously, as assigned.
• Ability to take initiatives and conduct research for assigned tasks as needed.
• Eager to learn and adaptable to new processes and workflows.

QUALIFICATIONS :

EXPERIENCE AND EDUCATION :

Salary Description

22-26

Salary : $22 - $26