What are the responsibilities and job description for the Retail Supervisor position at Maryland Zoo?
Maryland Zoo is an EEO employer - M / F / Vets / Disabled
The following job opening has been posted by SSA Group, a third-party provider of food and retail services at the Maryland Zoo.
Who Are We :
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Position Title : Retail Supervisor
Reports To : Assistant Retail Operations Manager and Retail Operations Manager
Responsibilities :
- Show dynamic leadership ability and motivate staff to exceedexpectations of the customer and our client.
- Ensure your locations' team is set with the operation inmind : integrate new team members, supervise assigned personnel, develop, andcoach.
- Remain knowledgeable of and manages in accordance withapplicable local, state and federal laws.
- Maintain a clean, safe and organized work environment.
- Uphold and demonstrate a complete understanding of companypolicies and procedures.
- Perform the steps of EXTRA Guest Service to ensure amemorable experience for every guest and client.
- Support store leadership in all inventory control programs.
- Ensure all cash handling procedures are in effect at alltimes.
- Daily oversight of floor team.
- Promote positive attitude among teammates and guests.
- Merchandise product to maximize sales.
- Fulfill guest's needs quickly and efficiently.
- Oversee cleanliness of shop and displays.
- Resolve guest complaints and / or refunds.
- Manage employee breaks and hours in accordance with Stateand Federal Labor laws.
- Achieve sales goals and other metrics.
- Create and implement daily check-ins, goals, and performancenotes with staff.
- Perform other duties, as the General Manager, RetailOperations Manager or Assistant Retail Operations Manager deems necessary.
- Supports unit in being an example for Company & Clientguidelines with regard to Sustainability / Conservation efforts. Displaysknowledge of efforts in business application as well as giving adequateopportunity for teaching to unit staff as necessary.
- Supports SSA / Unit in driving community effort throughhiring efforts, engagement activities, and focus on opportunities of givingback.
- Perform other tasks as deemed necessary.
Job Requirements :
IDEA Belonging :
Previous Experience :
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Compensation and Benefits :
All California Residents : By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
Please visit our careers page to see more job opportunities.
