What are the responsibilities and job description for the Service Advisor position at MASCORP Management?
About Us: Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. As a forward-thinking and tech-savvy automotive group, we're looking for an Assistant Service Manager to support our automotive service operations. As an Assistant Service Manager, you'll play a crucial role in shaping the future of automotive service while upholding our core values.
Our Core Values:
- Customer-Centric: Our customers are at the center of everything we do. We prioritize their needs and satisfaction in every interaction.
- Family-Oriented: We nurture a family-oriented culture where employees are valued, supported, and treated like family members.
- Continuous Growth: We believe in continuous growth and learning, providing opportunities for our team to advance their skills and careers.
- Financial Security: We are committed to increasing compensation as you advance in your career, ensuring financial security for you and your family.
What We Offer:
- Competitive daily compensation with wages on demand
- Enjoy Sundays off for quality family time and a better work-life balance
- Access to the latest automotive technology in a family-oriented environment
- Comprehensive paid training to help you succeed and grow within our family
- Opportunities for rapid career advancement within our tight-knit team
- 401K plan with matching options to secure your family's future
- Paid vacation and holidays to cherish moments with your loved ones
- Health and dental insurance to protect your family's well-being
Responsibilities:
- Assist the Service Manager in overseeing day-to-day operations of the automotive service department.
- Coordinate and schedule service appointments.
- Interact with customers to gather information about vehicle issues and provide accurate service estimates.
- Collaborate with technicians to ensure timely completion of repairs and maintenance services.
- Handle customer inquiries, concerns, and provide updates on service progress.
- Manage service paperwork, including work orders and invoices.
- Monitor and maintain inventory levels of parts and suppliers.
- Assist in implementing and enforcing safety procedures and protocols.
- Support the Service Manager in analyzing key performance indicators and implementing improvements.
- Stay informed about industry trends, technologies, and best practices.
Qualifications:
- Previous experience in the automotive service industry.
- Strong organizational skills and multitasking skills.
- Excellent customer service and communication abilities.
- Basic knowledge of automotive systems and repairs.
- Ability to work effectively in a team environment.
- Proficient computer skills.
Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence!
