Field Service Technician II

Job Description

The field service technician is responsible for providing onsite support which includes preventive maintenance, troubleshooting and repair of complex analytical instrumentation, and customer training.

This is a customer-facing role and is a key part of our front-line support, resources and services that put our customer needs first and help them succeed.

Essential Job Functions

· Perform preventative maintenance, routine repair, and calibration/verification of analytical instrumentation for both inline and laboratory instruments

· Troubleshoot complex technical instrumentation issues and drive to resolution

· Maintain high customer satisfaction and fast response times

· Complete pre-visit customer quotation

· Submit prompt and accurate service reports

· Complete post visit documentation for billing

· Work with inventory control to maintain accurate inventory

· Booking efficient service schedule routing, and visit requirements

· Follows safe work practices according to company policy

· Determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records

· 50-75% overnight travel required

· Provide technical support and/or assist in bench repairs when not traveling

· Mandatory overtime as business needs dictate; Flexible scheduling required to meet customer demands

Qualifications

· AA/technical certification or diploma required

· Min. 4-5 years of experience required

· Familiar with the use of various electronic components (i.e. multi meter, crimping tools, soldering iron, etc.) and mechanical hand tool (i.e. power screw/nut driver, caliper, etc.)

· Must have good oral and written communication skills

· Ability to read and/or work from both mechanical/wiring diagrams and written instruction

· Working knowledge of laboratory quality control equipment and process analytical equipment.

· Working knowledge of laboratory quality control equipment and process analytical equipment.

Technical Competencies

• Technical/Mechanical aptitude

• Basic knowledge of computer networking

• Product, Process & Industry Knowledge

• Data and Statistical Analysis knowhow

• Technical training experience (online and in person)

Non-Technical Competencies

• Proficiency with Microsoft Office Suite

• Experience utilizing a CRM

• Effective and efficient time management capabilities

• Initiative and follow-through

• Excellent listening and communication skills

• A proven track record demonstrating a team-oriented “can do” attitude and excellent communication skills (verbal and written).

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In person

Salary : $55,000 - $75,000