What are the responsibilities and job description for the Front Desk Agent position at Mashantucket Pequot Gaming Enterprise?
Under the supervision of the Front Office Shift Manager, the incumbent greets and registers guests providing courteous front desk services.
Duties and Responsibilities
- Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
- Settles account balances of departing guests by accepting payment and handling cash drawer.
- Investigates and resolves general billing discrepancies.
- Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel.
- Prints and processes routine reports and may assist in the training of new departmental employees.
Education/Qualifications
- High School diploma as well as prior high-volume customer service experience .
- Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction.
- Must possess basic math skills necessary to accurately calculate and process guest payments.
- Required to pass a basic math test.
- Provides 5-Star service and adheres to department service guidelines for all guests.
Physical Demands
- Position requires ability to stand and walk 100% of the time.
- Extensive periods of data entry are required.
- Must have the ability to lift up to 50lbs.
Work Environment
- The environment is a fast paced atmosphere with a moderate amount of noise.
THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
