Resort Call Center Agent

Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call center, hotel front desk/reservations and/or sales experience required. Must possess the ability to multitask proficiently. Must maintain the departments required. Quality Assurance Percentage. Must possess the ability to build relationships with all guests (which will result in repeated sales/business.) Must have the ability to handle high call volume. Must maintain the departments required phone occupancy percentage. Will be required to become proficient with department-specific computer, phone and paging systems. Must possess well developed guest service skills necessary for resolution of guest inquires. Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience required . Position requires confined sitting, telephone communication and computer keyboarding 85% of the time. This position has the option of being remote with successful completion of training requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)