What are the responsibilities and job description for the Customer Success Manager - MPI position at Mashantucket Pequot Interactive LLC?
The Customer Success Manager (CSM) will specialize in the interactive gaming industry. This role is critical in ensuring our gaming operators, platform providers, and partners maximize the value of our solutions. Serves as a trusted advisor, working closely with clients to drive adoption, optimize performance, and enhance player engagement. Three (3) to five (5) years of experience in Customer Success, Account Management, or a related role. Strong knowledge of social casino, casual gaming, iGaming gaming, or esports platforms. Experience working with B2B gaming operators, tribal casinos, or online gaming platforms is a plus. Strong background in relationship management, consultative selling, and strategic planning. Proficiency in CRM platforms, customer success tools, and data-driven decision-making. Excellent communication, problem-solving, solutions focused and solid presentation skills. Ability to work cross-functionally in a fast-paced environment. Ability to work independently and be a strong self-starter for projects. Familiarity with gaming analytics, player behavior tracking, and engagement optimization. Must have the ability to work flexible hours as needed and be willing to travel as required. Must be located the New England region, with a strong preference for candidates in Connecticut. This role is remote/hybrid. Office presence in Connecticut may be required in the future.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
