Health and Human Service Director

Job Title: Health and Human Services Director OPEN until FILLED

Location: Mashpee Wampanoag Tribe Community & Government Center

Reports To: Tribal Administrator

Status: Full-Time (35 hours)

Salary Range: $90,000.00 yearly plus fringe benefits

SUMMARY: The Mashpee Wampanoag Tribe is seeking a professional director of Health and Human Services, eager to help build a high performing HHS dept. The optimal candidate will have experience in Child and Family Services. The primary role to perform excellence in the leadership, management, administration, and delivery of client/customer health and human services & dept.

HHS’s department goal is to promote the health and well-being of tribal children and families in the pursuit of safety, health, self-determination, education, and economic opportunities. The HHS Director fills a critical role in the delivery of quality children & family, health & human services.

The ideal candidate possesses a high level of initiative, motivation, dedication, organizational and managerial skills, and has experience managing employees, and the administration of federal grants. The HHS director oversees the day to day management of multiple programs including but not limited to ICWA/CFS, 477 Departments (CCDF, LIHEP, WIOA, and Food Pantry), TOR, Men’s Healing Lodge. This position supervises program managers, and caseworkers in the achievement of their work meeting the tribe’s short and long range goals. The HHS director is responsible for; implementing/integrating policies, identifying risks, and developing strategies to prevent harmful activities or practices. The director is responsible for managing dept. grant program(s) performance and compliance, and annual audit results. This position oversees the day to day progression of reuniting children & families, and for the quality of care, quality of HHS, and the ongoing protection of the tribe’s children & families.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The Tribal Health & Human Services Director shall be responsible for performing, but not limited to the following task:

· Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

· Resolve client and customer complaints or answer client/customers' questions regarding policies and procedures, providing complete problem solving and associated solutions and development day by day.

· Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints and disputes.

· Review records or reports pertaining to activities such as employees under the HHS department, payroll, or travel time to verify details, monitor work activities, or evaluate performance.

· Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

· Prepare and issue work schedules, deadlines, and duty assignments for office and administrative staff and field staff.

· Interpret and communicate work procedures and company policies to all staff.

· Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

· Train or instruct employees in job duties or company policies or arrange for training to be provided.

· Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

· Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

· Develop, implement and monitor the HHS budget

• Develop work schedules according to budgets and workloads
• Compute figures such as balances, totals, or balancing budget.

· Coordinate activities with other supervisory personnel or with other work groups, committees or departments.

· Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

· Make recommendations to management concerning such issues as staffing decisions or procedural changes.

· Develop or update procedures, policies, or standards.

· Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

· Consult with managers or other personnel to resolve problems in areas such as program performance, output quality, or work schedules.

· Analyze financial activities of the tribal and federal grant programs, providing input into budget planning and preparation processes.

· Design, implement, or evaluate staff training and development programs, client/customer service initiatives, or performance measurement criteria.

· Keep informed of provisions of employee handbook regulations and other policy updates and their effects on departmental operations.

· Discuss work problems or grievances with supervisor.

· Plan for or coordinate office services, such as equipment or supply acquisition.

· Manage Foster Care Family and Child Reunification and Stabilization program and

· Directs and implements strategic planning, monitoring and performance reports and reviews

· Leads activities in compliance with all MWT, U.S Federal Govt. statutory requirements

· Leads discussion in meaningful consultation with MWT community, tribal, state, & federal leaders

· Collaborates with and in HHS, and Foster Care Parent Committees

· Executes activities aligned with the overall goals and objectives of the tribe.

· Direct and monitor the routine self-assessment audits of HHS

· Supervise, and assign client cases to CFS Caseworkers and manager performance expectations with individuals, families, providers of service, and community partners)

· Provides direct leadership, supervision, resources and assistance in;

o the planning and coordination of services for emergency sheltering and crisis intervention

o assistance in the coordination of emergency & clinical support to individuals and families

o key participation with caseworkers, and program managers on high risk clients

o to improve their social and economic home environment

o To protect children and their families so as to maximize the family’s well-being

o Assists, advises and aids individuals and tribal families requiring assistance in compliance with Indian Child Welfare Act (ICWA)

· Responsible for the health and human services intake processes and policies governing the department’s performance.

· Work in coordination with all appropriate departments

· Supervises and assist MWT children and families to improve their social and economic home environment;

· Provides direct leadership, supervision and training of staff in providing client individually, in family, or in other small group settings regarding plans for meeting needs, and aids client to mobilize internal capacities and environmental resources to improve social functioning.

· Refers clients to community resources and other organizations.

· Coordinate available resources to meet clients’ families’ needs.

· Participates in regularly scheduled case performance reviews.

· Responsible for case management system and record-keeping requirements.

· Attend and participate in court hearings as necessary.

· Responsible for the review and maintenance of accurate case records of assessment, activities, and plans; write summaries, reports, and correspondences.

· Oversee the evaluation of service needs

· Remain current on issues related to services for families, children, and the Tribe; and Federal or State legislation or regulations in relation to social service delivery.

· Collaborates with the Department of Children & Families (DCF) ICWA trainings and presentations.

· Maintains strict client confidentiality and is competent in the Indian Child Welfare Act.

Competencies

Knowledge

Advance knowledge and extensive experience related to Health & Human Services, and licensed social workers.

· Administration and Management —Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

· English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

· Computers and Electronics —.Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

· Tribal Preference - Knowledge of Indian Preference Policy

· Management Systems – Knowledge and experience working within management systems.

· Tribal Sovereignty – Knowledge of Tribal Sovereignty relative to federal, state and local laws, and jurisdictions.

· Training- on tribal Sovereignty/non-labor

Skills

· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Coordination — Adjusting actions in relation to others' actions.

· Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

· Speaking — Talking to others to convey information effectively.

· Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

· Instructing — Teaching others how to do something.

· Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

· Time Management — Managing one's own time and the time of others.

· Writing — Communicating effectively in writing as appropriate for the needs of the audience.

· Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

· Negotiation — Bringing others together and trying to reconcile differences.

· Persuasion — Persuading others to change their minds or behavior.

· Service Orientation — Actively looking for ways to help people.

· Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

· Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

· Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Abilities

· Sound Judgment - Exercises independent sound judgment, discretion and decision making abilities. Seeks counsel when necessary to obtain other views.

· Initiative – recognizes when, and what information needs to be conveyed.

· Presentations – Design and present presentation to senior management

· Ethics and Integrity – Professional standards of conduct that include ethics and integrity of character.

· Language Ability: Ability to read and comprehend simple instructions, including correspondences and memos.

· Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

· Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables and standardized situations.

Technology Skills

· Windows Microsoft Office Suite- Word, Power Point, Excel, Access, Outlook, Visio

Must possess computer and knowledge of software and access to retrieve information from the internet.

· CRM Software – Customer Relational Management Software

· Project Management Software –Contract management software; Microsoft Project; Microsoft Teams

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

A Master’s degree is required in Health and or Human Services, or a related field, having basic knowledge of social work theory and practice, with a concentration in human and/or social services and a minimum of two years of supervisory experience in managing direct report employees. Consideration given for 5 or more years of experience in managing caseworkers, or other employees, as a possible equivalency to the required education degree.

Certificates and Licenses:

Licensed Social Worker preferred

Must possess a valid driver’s license.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirement:

· Must have Reliable Transportation

· Must pass a CORI criminal background check

· Must provide 3 professional employment references

· Must pass employee drug screening

· Preference is given to qualified Native American candidates in accordance with the Indian Preference Act of 1934 (Title 25, U.S.A., Section 472)

Please send a cover letter, resume’ and references to: c/o Human Resources

Mashpee Wampanoag Tribe

483 Great Neck d. South

Mashpee, MA 02649

Email Joanne.peters@mwtribe-nsn.gov

Job Type: Full-time

Pay: $90,000.00 per year

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Mashpee, MA 02649 (Required)

Ability to Relocate:

• Mashpee, MA 02649: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000