What are the responsibilities and job description for the Customer Service Associate (5547) position at MASHPOINT LLC?
Job Description
Job Description
Job Title : Customer Service Associate
Duration : 3 months (Possible Extension or Hire)
Location : Springdale, AR 72764 (Onsite)
Schedule : 3rd Shift : Sunday-Tuesday and every other Saturday, 7 : 00 PM 7 : 00 AM
Summary :
The Customer Service Associate (CSA) is the primary point of contact managing relationships among carriers, customers, and sales teams for their assigned accounts. The CSA is responsible for understanding the customer's organization, product requirements, processes, and procedures. By collaborating closely with the Sales team, the CSA ensures the highest level of customer service and satisfaction.
Key Responsibilities : Customer Relationship Management :
Serve as the primary liaison between the Supply Chain team and assigned external customers.
Build and maintain strong, effective relationships with key internal and external stakeholders.
Issue Resolution :
Analyze incoming emails, prioritize tasks, and resolve issues promptly.
Utilize multiple dispatch systems (TES, LME, Four Kites, OTR) and external scheduling systems (Retailix, Retail Link, UNFI, One Network, etc.) to address and resolve problems for various business units.
Policy and Process Adherence :
Maintain a comprehensive understanding of internal policies, procedures, and software applications.
Stay informed about external customers' organizational structures, procedures, and requirements.
Cost-Effective Solutions :
Use available resources to identify and implement cost-effective solutions tailored to meet customer and company needs.
Resolve issues that negatively impact the delivery process, ensuring timely and accurate delivery of products.
Creative Problem Solving :
Identify and implement innovative solutions to enhance customer satisfaction and uphold the company's reputation.
Requirements : Education :
Bachelor's degree or equivalent work experience in transportation or logistics.
Experience :
1-3 years of professional experience in transportation or logistics (customer service experience alone is insufficient).
Technical Skills :
Proficiency in Microsoft Office applications.
Comfortable managing a high volume of emails, up to or exceeding 300 per day.
Communication and Interpersonal Skills :
Strong written, oral, and interpersonal communication skills.
Conflict management, negotiation, and problem-solving abilities.
Positive attitude and the ability to multitask effectively.
