Demo

Help Desk Analyst

MashPoint - Technology & Staffing- merged with HuMetis group Inc
New York, NY Contractor
POSTED ON 1/22/2025
AVAILABLE BEFORE 3/19/2025
Job Title: Help Desk Analyst

Job Location: New York, NY 10019

Duration: 6 Months

Job Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Job Duties

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals; train computer users; maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem; walk the customer through the problem-solving process.
  • Install, modify, and repair computer hardware and software; clean up computers.
  • Run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users; follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.

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