Corporate Technical Account Manager (CTAM)

Position Title :       Corporate Technical Account Manager (CTAM) Department :        Corporate Accounts Reports to :          Corporate Success Team Manager Persons reporting to this position (# & Classification) :   None Overall responsibility :   The Corporate Technical Account Manager is responsible for working with CUBEX Corporate Account Sales Leadership, Corporate Success Managers (CSM), Professional Services and Operations, Customer Support, Product Development, Integration Development and other CUBEX teams focused on maximizing the Corporate Account client experience. The ideal candidate must thrive in a fast-paced environment, enjoy working on multiple projects, be extremely detailed oriented, versed, and comfortable working with the customer executive suite, hospital operations, clinical staff, IT resources, CUBEX system administrators and other individuals integral to the success of our programs. Your participation with the CUBEX Corporate Accounts team will have a direct impact on the company’s growth objectives within the most rapidly expanding segment of the Veterinary Market. Essential Duties & Responsibilities :   Core Responsibilities (CTAM coordination with CSM) CTAM CSM Customer audits and optimizations (remote & onsite) Lead Supportive Customer specific support metrics tracking Lead Supportive Database reviews (user, formulary, permissions, settings) Lead Supportive Pilot program and proof of concept program validations Supportive Lead Technical support of strategic launches / rollout programs Lead Supportive Equipment / software update and upgrade project management Supportive Lead System relocation management Lead Supportive Renewal customer sales readiness Lead Supportive Customer solution training / retraining Lead Supportive Participation in customer regional ops meetings Supportive Supportive Focus Tasks : Corporate Account Programs Client Meetings working in conjunction with CSM team and Sales leadership Project Scoping, Corporate groups / regions – coordination and planning Scheduled program status meetings Identification of Client Critical Success factors Financial, operational, clinical, regulatory Project Plan Management Development and ongoing management Prioritize Daily / Weekly / Quarterly Tasks to accomplish on or before due dates assigned & update / Tracking Deliverables Measure Client Satisfaction, Retention, Expansion Potential Business Intelligence and Customer Metrics Client QBR’s with CSM Team System Utilization / Inventory Optimization Case History Analysis – Problem Tracking and Resolution Measure of Client Success – Metrics Financial Reporting ( Inventory Performance, Hospital Labor, Charge Capture, Other metrics) Operations - Planning Project Scoping / Planning Sessions Supportive Role in Pre-Implementation, Implementation, Post Implementation Account Management, and Support Alignment with Customer Controlled Drug policies and procedures Management of project management, equipment staging, shipping working in conjunction with CUBEX Pre-implementation and implementation teams Participation in CUBEX SME Product Enhancement committee to weigh in on new enhancement and feature requests as it pertains to sales strategy Operations – Training Client Team Training - Coordination CUBEX Administrators, Hospital Management, Regional Management, Executive Leadership Operations - Client Experience Management Surveys – Coordinate with Inside Sales & Customer Success Teams Site Visits / Virtual Optimizations Process and Workflow audits Software Version Releases / Activations Client Escalation Resolution System Relocation Management Operations - Account Management Participation in development and update of account management activities and files storage in salesforce.com, Microsoft shared drives or other platforms as directed by Corporate Account leadership Skills and Attributes Client Facing Experience & Skill Set Customer centric focus Experience with large customers projects and programs Problem / resolution management experience Provide superior customer service and remain solutions driven with all customers and / or customer concerns Transfer of customer issues to the appropriate department to ensure quality customer service Software / System Skills   Effectively uses multiple software systems to service accounts. This includes, but is not limited to, Salesforce.com, Slack, Map Anything, and Microsoft Office products Demonstrated proficiency in all CUBEX products and solutions Other skills : Team oriented player Self-starter / highly motivated individual Project management expertise Relationship management Strong interpersonal and communication skills (written and verbal) Strategic Planning Strong analytical skills / business judgment Location : Remote or Company headquarters in Scottsdale, Arizona. Must reside within close proximity to a major US airport. 50% Travel to Clients or Industry Events as Needed Education / Licenses / Certifications Required :    Bachelor’s Degree (BA / BS) or Equivalent Experience A minimum of 2 Years Veterinary market experience preferred Compensation Salary plus quarterly bonus structure tied to Corporate Account team performance (total compensation based on education and experience) Benefits Open PTO; including 9 observed holidays Medical, dental, and vision insurance are progressively paid by the company. Free after year 3 Health Savings Account Flexible Spending Accounts; Health Care and Dependent Care 401K with generous company contribution- Safe Harbor Contribution  Company paid long-term disability and life insurance Employee Assistance Program United Pet Care pet coverage Gym membership stipend Job Type : Exempt, Full-time Powered by JazzHR