Customer Quality Specialist

Masis Professional Group is hiring for direct placement opportunities! We are assisting our client in searching for a Customer Quality Specialist.

The Customer Quality Specialist (CQS) manages the entire claims process, from start to finish. This role involves reviewing claims, investigating issues, and coordinating with different departments to resolve them. The specialist is the main point of contact for customers, providing updates and information about their claims.

Job Duties and Responsibilities of Customer Quality Specialist:

• Manages the Customer Complaint Log.
• Manages the Corrective Action Log.
• Coordinate root cause analysis for customer complaints (using problem solving tools).
• Respond customer complaints on time according to systems/procedures.
• Negotiate with customers regarding sorting, material returns or replacements.
• Prepare credit notes or replace materials for external customers.
• Communicate the status of complaints to customers and internal areas.
• Ensure that corrective actions are completed on time.
• Ensure that all complaints have the required documentation complete in their respective folders.
• Keep controlled complaint documents up to date in QT9.
• Keep containment procedure up to date.
• Keep track of specific customer requirements.
• Manages corrective action meetings.
• Ensure evidence of corrective actions compliance.
• Manages Customer complaint systems/portals.
• Manages the inspections related quality containments/sorting.
• Manages costs of non-quality.
• Follow up on the area risk matrix.

Required Education and Experience of Customer Quality Specialist:

• Bachelor’s degree in Engineering or similar.
• 2 years’ experience in Manufacturing Sector. Automotive Quality Sector a plus.
• Minimum 1 year of work experience in customer complains.
• AIAG Core Tools knowledge (APQP, PPAP, PFMEA, CONTROL PLAN, MSA, SPC).
• Technical interpretation of IATF 16949 standard.
• IATF Internal Auditor Experience.
• Knowledge of engineering drawing interpretation (GD&T).
• Effective communication skills (written and verbal).
• Strong organizational/prioritization skills.
• Good analytical/problem solving skills.
• Process Mapping Tools.
• Solving Problems Tools (8D, 5Why, Failures Tree, Fishbone Diagram, Quality Alerts, etc.).

Required Computer Skills of Customer Quality Specialist:

• Microsoft Office 365 (Outlook, Excel, Power Point, Word).
• ERP System JDE a plus.
• Statistical software a plus (Minitab, Power BI, etc.)

Please submit your resume to be considered for the Customer Quality Specialist.