What are the responsibilities and job description for the Cloud Solutions Architect position at Mason Frank International?
About the Role
Mason Frank International is a leading global recruitment agency for sales, marketing, and technology professionals.
We are currently seeking an experienced Salesforce Product Owner to join our client in Smithown, NY.
Responsibilities:
- Salesforce Product Strategy & Roadmap: Define and drive the Salesforce product roadmap, aligning with business goals and customer needs.
- Requirements Gathering & Documentation: Work closely with stakeholders to understand business challenges and translate them into structured Salesforce solutions.
- Salesforce Administration & Enhancements: Oversee Salesforce admin tasks such as user management, security settings, reports, and dashboards.
- Technical Support & Issue Resolution: Manage Salesforce-related support cases, troubleshoot performance issues, and recommend long-term solutions.
- Agile Project Management: Facilitate Sprint planning, backlog grooming, and prioritization of Salesforce enhancements.
- Stakeholder Communication & Change Management: Act as the liaison between business users, IT, and developers.
- Quality Assurance & User Testing: Support QA in validating Salesforce solutions.
