What are the responsibilities and job description for the Salesforce Product Owner position at Mason Frank International?
Salesforce Product Owner
Mason Frank has partnered with an organization in Smithown, NY, in search of a Salesforce Product Owner!
What You’ll Do:
- Salesforce Product Strategy & Roadmap: Define and drive the Salesforce product roadmap, aligning with business goals and customer needs. Collaborate with leaders across Marketing, Sales, Operations, and more to prioritize initiatives.
- Requirements Gathering & Documentation: Work closely with stakeholders to understand business challenges and translate them into structured Salesforce solutions. Document functional and technical requirements, including Epics, Features, and User Stories.
- Salesforce Administration & Enhancements: Oversee Salesforce admin tasks such as user management, security settings, reports, and dashboards. Lead automation efforts with Salesforce Flow, Process Builder, and Apex when necessary.
- Technical Support & Issue Resolution: Manage Salesforce-related support cases, troubleshoot performance issues, and recommend long-term solutions.
- Agile Project Management: Facilitate Sprint planning, backlog grooming, and prioritization of Salesforce enhancements. Ensure alignment between business needs and development teams.
- Stakeholder Communication & Change Management: Act as the liaison between business users, IT, and developers. Provide regular updates on project status and ensure optimal Salesforce adoption through training.
- Quality Assurance & User Testing: Support QA in validating Salesforce solutions, assist with UAT, and ensure continuous improvements through iterative testing.
What We’re Looking For:
- 5 years of experience in Salesforce product management, business analysis, or IT support.
- Strong background in Salesforce administration, configuration, and optimization.
- Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex preferred).
- Solid understanding of Agile methodologies, including Epics, Features, and User Stories.
- Excellent project management skills and experience coordinating cross-functional teams.
- Strong communication skills to translate business needs into Salesforce solutions.
- Experience with Salesforce integrations, data management, and reporting tools.
- Proficiency in project management tools like Jira, Trello, or Asana.
Preferred Experience:
- Salesforce Administrator Certification (or higher, such as Platform App Builder or Sales Cloud Consultant).
- Experience working in fast-paced SaaS, tech, or software development environments.
- Previous experience in Agile project management environments.