Patient Access Representative - Clinic

Patient Access Representative: This 0.0FTE/Per-diem position is scheduled to work 8-HR variable shifts as needed.

Compensation: Non-exempt, $22.55/HR-$32.22/HR

Benefits: At Mason Health, we are committed to providing our employees with a comprehensive benefits package that supports both your professional growth and personal well-being. Whether you are a Part-time or Full-time member:

Health & Wellness Benefits

• Medical, Dental & Vision Insurance – With employer paid premiums for full-time employees
• Mental Health & Wellness Resources – Access to our Employee Assistance Program (EAP), Talkspace, and the Calm App.
• Life Insurance
• Short & Long-Term Disability Insurance
  
  

Financial Benefits:

• Retirement/Deferred Compensation Plans – Mason Health contributes 8% of your compensation every pay period when you contribute at least 5%.
• Flexible Spending Account (FSA)
• Tuition Assistance Program
  
  

Time Off & Work-Life Balance:

• Generous Paid Time Off (PTO) – Accrue up to 8 hours of PTO every bi-weekly pay period, starting with 5 weeks of PTO and increasing to 7 weeks after 3 years.
  
  

Exciting Incentive:

• Employee Referral Program – Earn up to $7,500 depending on the role.
  
  

Job Summary

The patient access specialist coordinates services for patient registration including: greeting patients, collecting demographic data and insurance information, collecting co-pays and communicating with other departments. Provides a “Patients First” experience and supports a positive workplace by maintaining an upbeat and professional work environment while completing all assigned tasks in a timely and accurate manner.

Job Specific Duties & Responsibilities

• Maintains a welcoming, calm and professional environment in the clinic at all times.
• Performs a variety of reception and administrative duties while assuring patients and guests are greeted promptly and courteously and showing sensitivity to their needs: schedules same day patients for visits as directed, assists with interpreter services, assists patients in completing forms, enters accurate patient/insurance information in computer database, notifies appropriate staff when patient is ready, provides information to patient regarding defined policies and procedures, uses designated notification process to contact the correct charge person in emergencies, maintains a presentable waiting room area. Verifies insurance eligibility and obtains necessary authorization. Identifies and collects co-pay amounts.
• Serve as a mentor to all new and existing employees in job shadow functions as it relates to registration duties.
• Collects copayments and logs payment in accordance with department policy. Reconciles copies and compiles checks, cash and original credit card slips. Prepares and reconciles daily deposit for transmittal to business office.
• Serves as a point of contact for both internal and external customers as it relates to patient registration. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Communicates to patients, family members and visitors with courtesy and tact. Responsible for maintaining a healthy relationship with hospital and clinic personnel to communicate account information.
• Works collaboratively with team members within the clinic and with co-workers within the hospital. Participates in organizational engagement/quality/process improvement activities.
• Other duties as assigned.
  
  

Required Education And Experience

• High school diploma or equivalent.
• One year of clerical experience/medical office experience preferred
  
  

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