Patient Financial Services Rep

Patient Financial Services Rep: This 1.0FTE/Full-time position is scheduled to work 8-HR day shifts and is UFCW represented.

Compensation: Non-exempt, $22.11/HR-$36.04/HR

Benefits: At Mason Health, we are committed to providing our employees with a comprehensive benefits package that supports both your professional growth and personal well-being. Whether you are a Part-time or Full-time member: Health & Wellness Benefits:

• Medical, Dental & Vision Insurance – With employer paid premiums for full-time employees
• Mental Health & Wellness Resources – Access to our Employee Assistance Program (EAP), Talkspace, and the Calm App.
• Life Insurance
• Short & Long-Term Disability Insurance
  
  

Financial Benefits:

• Retirement/Deferred Compensation Plans – Mason Health contributes 8% of your compensation every pay period when you contribute at least 5%.
• Flexible Spending Account (FSA)
• Tuition Assistance Program
  
  

Time Off & Work-Life Balance:

• Generous Paid Time Off (PTO) – Accrue up to 8 hours of PTO every bi-weekly pay period, starting with 5 weeks of PTO and increasing to 7 weeks after 3 years.
  
  

Exciting Incentive:

• Employee Referral Program – Earn up to $7,500 depending on the role.
  
  

Job Summary

Responsible for verifying patient/demographic information, billing and account follow up in a timely manner. Responsible for self-pay balances including installment accounts, receives payments, processes collection accounts, mail returns, tax adjustments and Financial Assistance applications. Post cash payments and adjustments to all accounts in a timely manner and posts miscellaneous payments to appropriate General Ledger Account. Maintains working knowledge of all insurance contracts and verifies appropriate payments according to contracts. Process refunds to insurance and or patients as appropriate.

Job Specific Duties & Responsibilities

• Review and updates all patient and financial information accurately as given.
• Contacts self-pay in-house patients for financial arrangements and contacts guarantor regarding past due accounts Works with collection agencies on accounts referred.
• Interviews in house patients regarding payment plans and appropriate applications for payment assistance.
• Works with complex insurance issues and payer payment resolution. Processes adjustment requests. Follows up with insurance companies on past due accounts.
• Discuss insurance/payment questions with walk-in and phone customers. Assists patients with completion of all applicable forms as needed.
• Explains hospital regulations with regard to methods of payment on accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts.
• Posts payments and adjustments according to information received. Posts miscellaneous payments to the appropriate GL as needed. Timely follow up on payments posted to other accounts pending research. Bills all hospital services to primary and secondary insurance in a timely manner.
• Works with management on reports that are needed for regulatory requirements.
• Other duties as assigned.
  
  

Required Education And Experience

• High school diploma or equivalent.
• Two (2) years of customer service and clerical experience.
• Business office experience in a hospital or clinic preferred.
  
  

Required Licenses, Certifications And/or Registrations

• Patient registration and/or health care experience preferred.
  
  

PI267304175