Branch Supervisor

Job Description

Supervisors are responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine bank services.  The position requires leadership, organizational, and communication skills in order to motivate staff, effectively organize and delegate duties among staff members, and provide a quality customer service experience to every customer or visitor.  Ensures that all bank policies and procedures are followed.

Reports To

•    Branch Manager

•    Assistant Branch Manager

Primary Responsibilities 

•    Oversee and assist tellers including daily proving.

•    Ensure staff is well trained and a friendly, professional branch environment is maintained.

•    Ensure staff has a good working knowledge of bank products and services, listen attentively to customers, provide accurate information, and regularly identify opportunities to help customers with additional products and services, including referrals to other areas of the bank.

•    Provide strong support for any sales and service initiatives undertaken by the bank and regularly discuss customer service goals and concerns with staff.

•    Maintain a strong knowledge of bank products, services, procedures, and regulatory requirements in order to assist staff members with questions and difficult or complex tasks.

•    Supply teller and reserve cash and determine future cash needs and order accordingly.

•    Scheduling of teller work assignment re: Saturdays, evenings, vacations, breaks, and lunches.

•    Initialing of all cash withdrawals of $3,000.00 and over, and recording of all currency transactions of $10,000.00 or more.

•    Check deposit and withdrawal slips daily for all currency transactions over $10,000.00 to ensure proper procedure was followed.

•    Assist customers with regard to inquiries or problems.

•    Following proper security procedures, opens and closes vaults.

•    Ensures that staff adheres to all association policies and procedures, includes taking disciplinary action.

•    Works Saturdays on a rotational basis.

•    Other duties as assigned.

Desired Skills & Experience

•    Excellent customer service skills, attentiveness, tact, and diplomacy in dealing with both customers and employees.

•    Must possess leadership and supervisory skills.

•    Strong communication & organizational skills.

•    Detail oriented, high degree of accuracy.

•    Competence with computers, telephone, and any necessary equipment. 

•    Ability to work in a fast-paced environment & under pressure as needed.