What are the responsibilities and job description for the IT Help Desk Support Specialist - Entry Level position at Mass Care Link, Incorporated?
About Us:
Mass Care Link is a leading healthcare services provider dedicated to quality care through innovative technology. We are seeking a motivated Entry-Level Help Desk IT Support Specialist to join our team.
Responsibilities:
- Provide technical support for hardware, software, and network issues.
- Resolve support tickets promptly.
- Setup and maintain computer systems.
- Install and update software applications.
- Conduct system and network checks.
- Assist with data backup and recovery.
- Assist with data management and data entry.
- Document support requests and resolutions.
- Provide basic IT training to users.
- Data entry and data management
Qualifications:
- Associate’s degree in IT or related field (Bachelor’s preferred).
- At least 1-year experience in a help desk or IT support role required
- Basic understanding of IT systems.
- Strong problem-solving skills.
- Excellent communication skills.
- Ability to work independently and within a team.
- Eagerness to learn.
Benefits:
- Competitive salary
- Professional development opportunities.
- Collaborative work environment.
Equal Opportunity Employment Statement:
We are an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and are not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.
How to Apply:
Submit your resume and cover letter to career@masscarelink.org.
Job Type: Part-time
Pay: $21.00 - $23.00 per hour
Schedule:
- Day shift
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Preferred)
Ability to Commute:
- Fall River, MA 02721 (Required)
Work Location: In person
Salary : $21 - $23
