Business / Systems Analyst I

Position Summary

This RMV Business Analyst will provide business analysis-related support for RMV projects and services. This position will work closely with the RMV Business Architect to identify issues and process reengineering opportunities for Atlas, the RMV’s core operational system.

A key component of this position will be to analyze processes and document requirements for RMV projects. In addition, this role will actively document and help re-engineer the RMV’s business processes in alignment with the RMV’s business strategy.

The Business Analyst will interact with business representatives to gain an understanding of the business environment and gather requirements. This position will act as a liaison between customer and technical solutions/support groups to identify business process and product requirements, research, identify, and test solutions for business problems.

Duties and Responsibilities

This position is responsible for performing the following duties:

• Produce work products, as appropriate, including business requirements documentation, workflows, business rules, process flows/models using IBM Bliueworks and/or Visio, and training materials.
• Provide recommendations and specifications to refine current state business processes and workflows to achieve a positive impact for RMV business operations.
• Provide Teir II level production support for system defects and issues.
• Build subject matter expertise in customer’s field and develop productive relationships with customers.
• Document the detailed business requirements in a traceable, testable and verifiable format, providing recommendations and specifications to refine the business processes as needed to achieve a positive impact to the solution.
• Validate requirements to meet the needs of the business and perform system testing to validate the high-level functionality of solutions.
• Review system change requests to ensure completeness.
• Execute readiness assessments (testing, training, communication etc.) on all system updates for completeness.
• Participate in the evaluation and prioritization of RMV system change requests.
• Support test strategy definition, test requirements definition, development of test scenarios, and execution of test phases.
• Analyze business data and how the values relate to the business process.
• Define and create reports and specifications using appropriate applications (MS Word, Excel etc.).
• Perform other tasks, as assigned.

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4,000 employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have (A) at least one (1) year of full-time or equivalent part-time professional or practical experience in information technology application development and support or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate’s degree or higher in a related field may be substituted for the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
• For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722.
• For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.