What are the responsibilities and job description for the Compliance Officer I – Out of State Unit position at Mass Dept of Transportation?
Position Summary
The Compliance Officer’s primary responsibility is accurate processing of Out of State (OOS) Compliance Notifications for Massachusetts drivers who incur infractions out of state. Correspondence from other jurisdictions may be received by mail or in electronic form. The core task is accurate application of those notices and/or electronic messages to MA driving records through research and collaboration as needed with counterparts both in Massachusetts and in notifying states. The Compliance Officer will determine eligibility of reinstatement for reciprocity suspensions and ensuring compliance with interstate compacts while providing customer service in a professional, efficient, and courteous manner both telephonically and electronically.
Duties and Responsibilities
- Ensures timely processing of all incoming Out of State Compliance Notifications.
- Process work items assigned through relevant designated ATLAS work queues; including OOS Suspensions & AAMVA work queues.
- Interpret OOS notification information for input into ATLAS MA driver record.
- Provide customer service in a professional, efficient, and courteous manner both telephonically and electronically.
- Determines eligibility for reinstatement for reciprocity suspensions and ensuring compliance with interstate compacts.
- Works collaboratively with RMV units, such as the Contact Center, Service Centers, and Driver Control.
- Collaborates with other states to correct errors and ensure records are accurate and consistent.
- Perform a variety of credit card transactions and ATLAS cashiering duties.
- Determines need for a hearing.
- Escalate work items as necessary.
- Follows RMV security procedures according to Registry policy and Code of Conduct.
- Processes data in ATLAS, KODAK ALARIS, FIVE9 and other applications through a PC or scanning environment.
- Utilizes ATLAS as a case management tool and customer fulfillment application.
- Reviews driving records to assure compliance with laws regarding suspensions/revocations.
- Works with supervisor to document and report system issues and error in suspension logic.
- Responsible for retaining, either by memory or use of laws, regulations, agency information manuals and computer software, all information pertaining to agency rules and regulations, policies, procedures and agency functions.
- Possesses ability to explain laws, rules, regulations, policies, procedures, and agency functions accurately and intelligently.
- Maintains awareness of compliance changes related to MGL, FMCSA, AAMVA, Interstate Compacts and other authorities.
- Performs miscellaneous job-related duties and special projects.
Pre-Hire Process
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4,000 employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
- For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722.
- For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
