What are the responsibilities and job description for the Chief of Staff, Mass General Brigham Office of the COO position at Mass General Brigham (Enterprise Services)?
General Overview
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The Mass General Brigham Chief Operating Officer (COO) has broad responsibility for all clinical operations across the system, which comprises two academic medical centers (AMCs), seven community hospitals, three specialty hospitals, and three large physicians organizations. The COO role is focused on improving operations across the system and achieving clinical integration to provide higher quality, more accessible care to our patients and improved experiences to our clinicians. The Chief of Staff to the COO plays a pivotal role, ensuring that cross-functional alignment, operational efficiency, and strategic execution are achieved at all levels of the organization. This role serves as a critical advisor and thought partner to the COO, managing priorities, streamlining workflows, and improving collaboration across departments. The Chief of Staff will ensure that cross-functional initiatives are prioritized and are executed efficiently and effectively. Working directly with senior MGB communications leaders, the Chief of Staff ensures that communications from the COO and to broad parts of the organization are aligned with the organization's strategy and goals, consistent, and properly planned and executed.
As an extension of the COO, this role is inherently flexible, taking a central role in initiatives that are of top priority. The Chief of Staff serves as the trusted voice to help the COO determine, articulate, and execute operational strategies. The ideal candidate thrives in a fast-paced, high-impact, dynamic environment and in proactively identifying, and then moving quickly to action, on numerous key opportunities and deliverables simultaneously. The Chief of Staff works as a partner to the COO in support of many initiatives ranging from organizational design, key talent recruitments, talent assessment, goal setting and measurement, annual performance reviews, and oversight of key operational areas, and also works independently, identifying and overseeing key programs and initiatives, problem-solving, and anticipating and mitigating potential issues.
Principle Duties and Responsibilities
- Anticipate, manage preparation for, and facilitate COO meetings. Ensure COO is prepared for all meetings and presentations, both internally and externally. This includes pre-meetings to prepare individuals for meetings with the COO or presentations to senior OCOO committees.
- Serve as a trusted advisor to the COO, providing confidential input and advice.
- Serve as a thought partner to the COO across all topics related to the MGB operations, from strategic vision and organizational design through day-to-day management and meeting structure. Anticipate and identify issues that warrant COO attention or intervention, including researching, analyzing data, planning, and recommending responses or mitigations.
- Oversee the planning, execution, and monitoring of major initiatives across the organization, ensuring they are delivered on time and within scope.
- Oversee the annual goal setting process for senior leaders reporting to the COO and the quarterly progress reporting on goals. Manage the annual review process for senior leaders and work closely with Human Resources experts to review base and incentive compensation as needed. Advise leaders collectively and individually on formation of their goals, helping them to determine metrics and align with system goals.
- Serve as a liaison between the COO and the OCOO leadership team, as well as to other senior MGB executives, and external stakeholders, to facilitate communication and collaboration.
- Prepare communication material and presentations on behalf of the COO to ensure consistent, strategic and effective materials.
- Manage incoming requests for COO involvement, engagement, or activities to prioritize and recommend appropriate responses and actions.
- Perform site and program visits and reviews with the COO and other senior staff to support the operating entities and teams and their execution against objectives.
- Creatively design solutions for various issues that arise related to external relationships, cross-functional activities, personnel issues, interdepartmental cooperation, and financial performance and reporting.
Qualifications
Work environment
Supervisory Responsibilities
EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law.
Primary Location : MA-Boston-MGB 800 Boylston
Work Locations : MGB 800 Boylston, 800 Boylston Street, Boston 02199
Job : Professional / Managerial
Organization : Mass General Brigham
Schedule : Full-time
Standard Hours : 40
Shift : Day Job
Employee Status : Regular
Recruiting Department : MGB Office of the COO
Job Posting : Dec 3, 2024
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