Design Innovation Project Manager

Education

• Bachelor's Degree required in Design, Business, Healthcare Administration or related field of study

• Master's Degree in related field of study preferred

Experience

• 5 - 7 years of experience in project management, design innovation, or business development required

• 3 - 5 years of experience in a supervisory or leadership role preferred

Program Management & Human-centered Design Product Development:

• Facilitate project team meetings to drive key decisions and completion of tactical next steps to ensure project execution, maintains project plan to reflect current progress

• Contribute to and execute on a portfolio of solutions at varying stages of development - hardware, software and process improvements - ideated by MGB front-line providers, staff and patients with engagement of leadership at critical decisions points

• Collaborating closely with the Strategic Lead of Impact & Evaluation, support project KPIs , and identification and assessment of outcomes and impact.

• Works collaboratively in the design and execution of testing and piloting prototypes, data gathering and analyzing in support of project objectives

• Liaise between innovation teams and end-users to generate high quality feedback that will inform both product requirements and iterative prototype design

• Assist with implementing departmental process improvements and alternative workflows that may lead to cost-savings, revenue generation, and otherwise advancing system strategy for the health system

• Support relationship management with internal and external mentors to innovators

• Build relationships across the health system while working on cross-collaborative projects

• Represent Springboard Studio in the local healthcare innovation community and ecosystem

• Actively participates on project teams as a Springboard representative member and as a support resource

• Create cogent, communicative materials for team meetings and presentations

• Coordinates activities with the Senior Consultant and assists with assigned teams' meeting cadence and preparation

• Identifies potential obstacles and works with appropriate Springboard colleagues to diagnose and determine solution(s)

• Contributes to and participates in the continuing learning and creative culture of the Springboard Studio

• Other duties as assigned
  

Skills for Success

• Strong 'human skills' including empathy, humility and emotional intelligence, to work across teams with diverse functions and areas of expertise

• Self-starter with willingness and curiosity to learn on the job

• Demonstrated ability to effectively develop and maintain relationships in a highly complex and changing environment.

• Ability to clearly communicate complex ideas verbally, visually, and in writing to a wide range of audiences

• Familiarity and openness to fluency with design-thinking methodology

• Comfortable with ambiguity and proven ability to create clarity in it

• Entrepreneurial drive and demonstrated ability to set and achieve self-determined goals.

• Thrives in an innovative environment with multiple, shifting priorities and projects

• Deadline-driven, organized, attention to detail and able to multitask

• Ability to handle uncertain situations in calm and professional manner

• Independent thinker and ability to execute at a high-level, and achieve desired objectives and results

• Experience working for an early-stage start-up company a plus.

Inclusive Team Leader

• Builds, fosters and models a culture that encourages and supports inclusion and diversity

• Credits and celebrates others for their contributions and accomplishments

• Involves others in making decisions on behalf of the group

Team Player

• Honest, authentic, and straightforward when working with others

• Solid team player and independent thinker

Commitment to Quality

• Accountable for delivering high quality work

• Strong, proactive customer service skills

Hybrid schedule requirement:

• This position is hybrid and requires 1-3 days per week onsite.

• Wednesdays are onsite at Assembly Row in Somerville, MA. May require local travel to other MGB sites.