What are the responsibilities and job description for the Member Enrollment Rep. / Member Enrollment Representative I position at Mass General Brigham Health Plan?
Responsible for processing and managing member enrollments, ensuring accuracy and adherence to regulatory requirements.
Does this position require Patient Care? No
Essential Functions
- Process new member enrollments, ensuring all required documents are accurately completed and submitted.
- Accurately enter member enrollment data into the enrollment system or database.
- Maintain comprehensive and up-to-date records of all member enrollment activities and communications.
- Respond to member inquiries and concerns regarding the enrollment process, benefits, and coverage.
- Ensure compliance with all applicable regulations, policies, and procedures related to member enrollment.
- Collaborate with cross-functional teams, such as customer service, claims, and finance, to ensure a seamless member enrollment experience.
- Assist in training and mentoring new Member Enrollment Representatives, providing guidance on enrollment procedures and best practices.
Education
Can this role accept experience in lieu of a degree?
Experience
Knowledge, Skills and Abilities
Physical Requirements
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
