What are the responsibilities and job description for the Admitting/ ED Registrar position at Mass General Brigham?
Site: Massachusetts Eye and Ear Infirmary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction and supervision of the Manager, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.
Qualifications
ESSENTIAL FUNCTIONS:
Delivers outstanding customer service to both internal and external customers. Ensures the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, insurance and admission information. Review bed requests and assign bed placements for inpatient units. Obtain authorizations from health insurance companies for admitted patients. Verifies patient insurance using various methods. Applies knowledge of payor requirements and guidelines to ensure effective reimbursement. Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the discretion of the Manager. Participates in holiday coverage rotation. Conducts inpatient interviews. Secures patient valuables. Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization. Demonstrates ability to handle difficult situations by using effective problem solving skills. Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission. Collects insurance copays from patients. Collaborates with others to ensure a positive and effective patient experience. Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption. Flexible availability to accommodate work coverage requests. Able to accurately type at least 40 words per minute. Relates effectively to various types of customers in a professional and courteous manner. Utilizes supervisor or manager to resolve issues/concerns as needed. Attends and participates in departmental meetings. All other duties as assigned.
Additional Job Details (if Applicable)
Hours
Wednesday 8:30am-7pm Thursday - Saturday 6:30am - 5:00pm
Physical Requirements
Onsite
Work Location
243-245 Charles Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement
Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction and supervision of the Manager, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.
Qualifications
ESSENTIAL FUNCTIONS:
Delivers outstanding customer service to both internal and external customers. Ensures the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, insurance and admission information. Review bed requests and assign bed placements for inpatient units. Obtain authorizations from health insurance companies for admitted patients. Verifies patient insurance using various methods. Applies knowledge of payor requirements and guidelines to ensure effective reimbursement. Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the discretion of the Manager. Participates in holiday coverage rotation. Conducts inpatient interviews. Secures patient valuables. Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization. Demonstrates ability to handle difficult situations by using effective problem solving skills. Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission. Collects insurance copays from patients. Collaborates with others to ensure a positive and effective patient experience. Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption. Flexible availability to accommodate work coverage requests. Able to accurately type at least 40 words per minute. Relates effectively to various types of customers in a professional and courteous manner. Utilizes supervisor or manager to resolve issues/concerns as needed. Attends and participates in departmental meetings. All other duties as assigned.
Additional Job Details (if Applicable)
Hours
Wednesday 8:30am-7pm Thursday - Saturday 6:30am - 5:00pm
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Onsite
Work Location
243-245 Charles Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement
Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
