What are the responsibilities and job description for the Application Coordinator II- Cadence Certified position at Mass General Brigham?
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Cadence fundamental experience requirements
o Questions
o Rules
o Subgroups
o Visit Type masterfile add/remove settings
o Blocks
o Tags
o SmartTexts
o Session Definitions/Limits
o Pools
o Centers
o Modifiers
o Reporting workbench report/slicer dicer
o Referral Workqueue build/maintenance
o Appointment Request Workqueue build/maintenance
o Printing/Mapping add/remove settings
o Provider Masterfile
o Department Build/Facility Structure
- Cadence Production Support- General
o End user general support – Cadence
o ServiceNow ticket management or similar system
o Cadence Enhancements/Projects as assigned
Job Summary
SummaryAct as part of a team of application and workflow experts to provide design & build supporting Epic and possibly other healthcare systems. Analyzes the organization's current business practices and translates them into configurations and workflows for successful product implementation.
Essential Functions
- Participates in discussions to inform decisions using application knowledge and analysis.
- Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application.
- Participates in peer review for quality assurance of team member build and assists with onboarding & mentoring of new team members.
- Develops and executes test plans and performs other software quality assurance tasks.
- Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution.
- Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
- Acts as team delegate/representative at department, project, or other meetings, as assigned.
- Participates as needed with a review of the training curriculum and end-user documentation for the applications user community.
Qualifications
Education
Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Experience in healthcare information technology 3-5 years required
Knowledge, Skills and Abilities
- Must be able to obtain required Epic certifications as outlined by program requirements.
- Experience in the development, support or operation of software applications, preferably in a healthcare setting.
- Excellent oral and written communication skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Demonstrated analytic and problem-solving skills.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
Additional Job Details (if applicable)
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
