What are the responsibilities and job description for the Assistant Manager- Hospice Shop position at Mass General Brigham?
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson’s VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.
Job Summary
Responsible for overseeing the operations, sales, and customer service of the retail shop that supports the hospice program through the shop's profitability, maintaining a positive shopping experience for customers, and generating revenue to support the hospice services. Oversee all aspects of the hospice retail shop, including inventory management, visual merchandising, pricing, purchasing, and overall shop organization to maximize sales and profitability. Recruit, train, and supervise a team of retail staff, volunteers, and/or interns.Develop and implement sales strategies, promotional campaigns, and marketing initiatives to drive foot traffic, increase sales, and generate revenue to support the hospice program.
- Ensure a positive and welcoming environment for customers, responding to their inquiries, resolving any issues or complaints, and providing exceptional customer service at all times.
- Monitor inventory levels, conduct regular stock checks, and ensure accurate record-keeping of merchandise.
- Develop and manage the shop's budget, track sales performance, and implement cost-control measures.
Qualifications
Bachelor's Degree Retail and Merchandising required or Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required
Licenses and Credentials
Experience
Retail Management Experience 5-7 years required and Supervisory Experience 3-5 years required
Knowledge, Skills and Abilities
- Knowledge of retail operations, including inventory management, merchandising, and customer service best practices.
- Strong leadership skills and the ability to effectively manage a team.
- Excellent interpersonal and communication skills.
- Financial acumen and budget management skills.
- Ability to analyze sales data and make data-driven decisions.
- Excellent organizational and multitasking abilities.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
